Zoe Britt
Boone,NC
Summary
Zoe Britt is a current Junior at Appalachian State University who is ready to get a head start in her career in the world of fashion. She is fascinated in all fields of the industry and eager to gain more experience.
Overview
4
4
years of professional experience
Work History
Retail Worker
App State Campus Store
05.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Food Service Worker
App State Dining Hall
08.2022 - 05.2023
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Barista
Starbucks
05.2022 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista Manager
Santorini Coffee & Ice Cream
09.2020 - 06.2021
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
Host
Apollo Flame Bistro
08.2020 - 03.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Bachelor of Science - Apparel Design And Merchandising
Appalachian State University
Boone, NC05.2025
Skills
- Detail Oriented
- Ambitious
-Determined
-Machine Sewing
-Hand Sewing
-Adobe Illustrator and Photoshop
-Styling
-Building Connections
-Friendly
-Visual Displays in Retail
-Dependable
Certification
Timeline
Retail Worker
App State Campus Store
05.2023 - Current
Food Service Worker
App State Dining Hall
08.2022 - 05.2023
Barista
Starbucks
05.2022 - 08.2022
Barista Manager
Santorini Coffee & Ice Cream
09.2020 - 06.2021
Host
Apollo Flame Bistro
08.2020 - 03.2021
Bachelor of Science - Apparel Design And Merchandising
Appalachian State University
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