Zoe Brown
Topeka,KS
Summary
Barista with expertise in quickly mastering new skills and concepts. Proven ability to deliver exceptional customer service and create memorable experiences. Strong communication skills and a history of building rapport with clients. Knowledgeable in sanitation regulations and committed to maintaining clean workspaces while adhering to recipe standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receiving Clerk
Studentreasures Publishing
Topeka, KS
03.2025 - 07.2025
- Inspected incoming shipments for quality and accuracy upon arrival.
- Processed returns and exchanges in accordance with company policies.
- Trained new staff on receiving procedures and safety protocols effectively.
- Verified merchandise condition upon receipt, reporting discrepancies or damages promptly.
- Maintained clean, safe work area in compliance with OSHA standards.
- Accurately completed necessary paperwork including packing slips and receiving reports on time.
- Unloaded delivery trucks and containers using hand trucks and forklifts as required.
Packleader - Dog Daycare Attendant
Woofs Play and Stay
Topeka, KS
01.2025 - 03.2025
- Supervised daily activities of dogs to ensure safety and engagement.
- Coordinated feeding schedules while monitoring dietary needs of canine guests.
- Conducted regular health checks to identify signs of illness or discomfort.
- Implemented enrichment activities to enhance physical and mental stimulation for dogs.
- Maintained cleanliness of facilities, including play areas and kennels.
- Trained new pack members by teaching basic commands and reinforcing positive behaviors.
- Kept detailed records of daily activities, including meals and exercise sessions.
- Encouraged positive social interactions among dogs through structured playtime.
Prep Cook/Line Cook/Delivery Driver
Glory Days Pizza
Topeka, KS
05.2024 - 12.2024
- Prepared ingredients for pizzas and other menu items according to established recipes.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Operated kitchen equipment, including mixers, ovens, and slicers, ensuring safety standards.
- Assisted chefs by chopping vegetables and accurately measuring ingredients for meal preparation.
- Stocked supplies and ingredients to guarantee availability during peak service hours.
- Cleaned and sanitized work areas and equipment to uphold food safety regulations.
- Checked freshness of food items prior to use to maintain quality standards.
- Communicated effectively with team members regarding meal preparations and special requests.
Outbound Call Representative
Studentreasures, LLC
Topeka, KS
01.2024 - 05.2024
- Managed outbound calls to assist customers with inquiries and orders.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Documented customer interactions in company database for future reference.
- Trained new representatives on call handling protocols and best practices.
- Educated customers on special pricing opportunities and company offerings.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Reviewed account histories to identify trends and address issues effectively.
Maid/Housekeeping Cleaner
MaidPro
Topeka, KS
07.2023 - 02.2024
- Maintained cleanliness in residential and commercial spaces using effective techniques.
- Organized and restocked cleaning supplies to enhance service efficiency.
- Communicated with clients to assess specific cleaning needs and preferences.
- Trained new team members on cleaning protocols and safety measures.
- Employed time management skills to complete tasks within scheduled hours.
- Sanitized bathrooms, including sinks, toilets, and floors, ensuring thorough cleanliness.
- Performed various laundry duties, including folding and ironing, as needed.
- Maintained a tidy work area by sweeping or vacuuming daily.
Barista/Cashier/Baker/Assistant Caterer
Millenium Cafe
Topeka, KS
12.2022 - 06.2023
- Filled in for absent workers by performing wide variety of food service work.
- Prepared and served high-quality coffee and espresso beverages daily.
- Operated espresso machines and brewing equipment to ensure efficiency.
- Trained new baristas in beverage preparation and customer interaction.
- Handled cash register transactions accurately and securely processed payments.
- Managed daily morning rush with efficient customer service.
- Memorized specialty coffee recipes and seasonal offerings for customer recommendations.
- Collaborated with team members to maintain high standards of service during peak hours.
- Ensured compliance with health regulations while preparing baked goods.
Barista/BOH Line Cook
PT's Coffee Roasting Co.
Topeka, KS
08.2021 - 12.2022
- Prepared espresso drinks per customer specifications and company standards.
- Operated cash register, processing transactions and handling payments accurately.
- Assisted customers with menu selections and recommended products based on preferences.
- Trained new staff on beverage preparation techniques and customer service practices.
- Managed morning rush daily, delivering efficient, levelheaded service.
- Maintained cleanliness by wiping counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees and seasonal beverages.
- Utilized upselling techniques to promote bakery items, increasing average order value.
Cashier/Customer Service
Freddy's Frozen Custard & Steakburgers
Topeka, KS
05.2020 - 06.2021
- Processed customer transactions accurately at high-volume service counter.
- Greeted customers and addressed inquiries about products and services.
- Maintained cleanliness and organization of cash register area during shifts.
- Handled cash, credit, and gift card transactions with precision.
- Trained new cashiers on operating procedures and customer service standards.
- Conducted regular inventory checks and communicated supply needs to management.
- Collaborated with team members to ensure prompt service during peak hours.
- Promoted loyalty programs to enhance customer retention and increase sales.
Education
High school diploma -
Topeka High School
Topeka, KS05.2021
Servsafe & OSHA Certification - Culinary Arts
TCALC
Topeka, KS05-2021
Skills
- Food safety compliance
- Customer interaction
- Espresso operation
- Problem solving
- Coffee machinery expertise
- Coffee knowledge
- Table bussing
- Physical stamina
- POS systems proficiency
- Espresso preparation
- Latte art skills
- Strong memory
- Tea knowledge
- Cleanliness standards
- Friendly demeanor
- Shipping and receiving
- Customer service
- English proficiency
- Employee training
- Organizational skills
- Attention to detail
- Self-motivation
Certification
Driver's License
ServSafe
OSHA
Affiliations
- Gardening
- Painting
- Sewing
- Pet Care (Cats/Reptiles)
- Mixology
- Reading
- Hiking
- Meditating
- Going to concerts/smaller shows to support friends
Timeline
Receiving Clerk
Studentreasures Publishing
03.2025 - 07.2025
Packleader - Dog Daycare Attendant
Woofs Play and Stay
01.2025 - 03.2025
Prep Cook/Line Cook/Delivery Driver
Glory Days Pizza
05.2024 - 12.2024
Outbound Call Representative
Studentreasures, LLC
01.2024 - 05.2024
Maid/Housekeeping Cleaner
MaidPro
07.2023 - 02.2024
Barista/Cashier/Baker/Assistant Caterer
Millenium Cafe
12.2022 - 06.2023
Barista/BOH Line Cook
PT's Coffee Roasting Co.
08.2021 - 12.2022
Cashier/Customer Service
Freddy's Frozen Custard & Steakburgers
05.2020 - 06.2021
High school diploma -
Topeka High School
Servsafe & OSHA Certification - Culinary Arts
TCALC
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