Open To Work
Zoe Burton
Ypsilanti,US
Summary
Administrator focused on enhancing customer satisfaction through effective communication and streamlined office procedures. Proven ability to maintain compliance, manage documentation, and improve workflow efficiency. Strong problem-solving skills contribute to operational excellence and a productive work environment.
Overview
5
5
years of professional experience
Work History
ADMINISTRATOR
AMZAD LLC
Canton, MI
10.2023 - 03.2026
- Developed and maintained documentation processes.
- Handled inquiries and provided information to clients, customer satisfaction.
- Reviewed job applications, resumes and other pertinent documents.
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Developed efficient office procedures, policies and standards that improved workflow and productivity.
- Processed invoices, purchase orders and other documents accurately and efficiently.
teacher assistant
U of M
Ann Arbor, Michigan
09.2021 - 03.2023
- Assisted teachers in preparing instructional materials and classroom resources.
- Supported student learning by providing one-on-one assistance during lessons.
- Organized and maintained classroom supplies to ensure an efficient learning environment.
- Supervised students during recess and transitions to promote safety and order.
- Collaborated with educators to develop engaging educational activities and projects.
- Helped assess student progress through observations and informal assessments.
- Communicated effectively with parents, and staff regarding classroom needs.
Behavior Technician
Total Spectrum
Ann Arbor, Michigan
08.2021 - 09.2022
- Implemented behavioral intervention plans for individuals with autism spectrum disorders.
- Collected and recorded data on client progress during therapy sessions.
- Collaborated with team members to develop personalized treatment strategies.
- Assisted in training new staff on behavior management techniques and protocols.
- Engaged clients in therapeutic activities to promote skill development and social interaction.
- Monitored client behavior to ensure adherence to safety guidelines and protocols.
- Provided feedback to supervisors about client responses and treatment effectiveness.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Education
Bachelor of Science - BUSINESS
Student University of Michigan
Ann Arbor, MI, US06-2026
CERTIFICATION IN PERSONAL PROFESSIONAL BRAND -
University of Michigan
Ann Arbor, MISkills
- Administrative Support
- Project Coordination
- Records management
- Data Management
- Scheduling
- Expense monitoring
- Payroll Administration
- Process improvement
- Team development
- Employee Training
- MS Excel
- Office applications
- Communication effectiveness
- Written communication
- Problem-solving
- Problem-solving
Timeline
ADMINISTRATOR
AMZAD LLC
10.2023 - 03.2026
teacher assistant
U of M
09.2021 - 03.2023
Behavior Technician
Total Spectrum
08.2021 - 09.2022
Bachelor of Science - BUSINESS
Student University of Michigan
CERTIFICATION IN PERSONAL PROFESSIONAL BRAND -
University of Michigan