Zoe Cates
Chattanooga,TN
Summary
Adept at register balancing and fostering a customer-focused environment, I excelled in roles at Ice on the Landing and Cracker Barrel, enhancing customer satisfaction and service efficiency. My proactive approach and team-player attitude drove positive outcomes, demonstrating a strong work ethic and professional demeanor in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Counter Person
Ice on the Landing
Chattanooga, TN
11.2023 - Current
- Performed opening duties such as turning on lights, setting up tables and counters.
- Assisted customers in selecting appropriate items according to their needs.
- Removed trash from work areas throughout shift.
- Balanced cash drawers at end of each shift.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Checked customers in at each session and provided proper skates
- Assisted customers in returning skates at the end of the session
Hostess
Cracker Barrell
Ooltewah, TN
10.2022 - 05.2023
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Verified reservations and wait times with customers.
- Greeted guests upon arrival and escorted them to their tables.
- Provided excellent customer service by addressing customer needs promptly.
- Greeted guests warmly upon arrival, seating them promptly.
- Accurately recorded customer information into reservation system.
- Greeted customers and provided them with menus.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-2024
Bachelor of Science - Nursing
University of Tennessee, Chattanooga, TN
Chattanooga, TNSkills
- Register balancing
- Team player
- Customer focused
- Goal-oriented mindset
- Excellent work ethic
- Customer service
- Positive and professional
Affiliations
- Travel softball player
- Volunteered 30 hours over the summer at Memorial Hospital
- Manager for UTC softball in the fall 2024 20-25 hours per week
Certification
- OSHA certified
Accomplishments
- Won all county awards for 3 years in High School
- Was a member of Beta Club and Honor Society
- Made the Dean's List at UTC for the Fall Semester 2024
Timeline
Counter Person
Ice on the Landing
11.2023 - Current
Hostess
Cracker Barrell
10.2022 - 05.2023
High School Diploma -
Ooltewah High School
Bachelor of Science - Nursing
University of Tennessee, Chattanooga, TN
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