Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Zoe-chantal Maibaum

Cullman,AL

Summary

Seasoned Manager with a proven track record at Busy Bee Cafe. Excelled in leadership, mentoring staff to enhance service quality and resolve conflicts efficiently. Demonstrated ability in team building and employee training, significantly improving customer satisfaction and repeat business. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Busy Bee Cafe
Cullman, AL
04.2019 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored staff performance and addressed issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Server

Pucketts restaurant
Cullman, AL
11.2022 - 03.2024
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in training new servers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

Some College (No Degree) - Business And Finance

Wallace State Community College
Hanceville, AL
05-2026

High School Diploma -

Good Hope High School
Cullman, AL
05-2019

Skills

  • Customer service
  • Data analysis
  • Problem solving
  • Team building
  • Employee training
  • Leadership skills
  • Financial records oversight

Certification

  • CPR certified
  • ServSafe Manager certification

Languages

German
Professional

References

References available upon request.

Timeline

Server

Pucketts restaurant
11.2022 - 03.2024

Manager

Busy Bee Cafe
04.2019 - Current

Some College (No Degree) - Business And Finance

Wallace State Community College

High School Diploma -

Good Hope High School

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Zoe-chantal Maibaum