Zoe-chantal Maibaum
Cullman,AL
Summary
Seasoned Manager with a proven track record at Busy Bee Cafe. Excelled in leadership, mentoring staff to enhance service quality and resolve conflicts efficiently. Demonstrated ability in team building and employee training, significantly improving customer satisfaction and repeat business. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Busy Bee Cafe
Cullman, AL
04.2019 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Pucketts restaurant
Cullman, AL
11.2022 - 03.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Some College (No Degree) - Business And Finance
Wallace State Community College
Hanceville, AL05-2026
High School Diploma -
Good Hope High School
Cullman, AL05-2019
Skills
- Customer service
- Data analysis
- Problem solving
- Team building
- Employee training
- Leadership skills
- Financial records oversight
Certification
- CPR certified
- ServSafe Manager certification
Languages
German
Professional
References
References available upon request.
Timeline
Server
Pucketts restaurant
11.2022 - 03.2024
Manager
Busy Bee Cafe
04.2019 - Current
Some College (No Degree) - Business And Finance
Wallace State Community College
High School Diploma -
Good Hope High School
Similar Profiles
Corey WaltonCorey Walton
Line Cook at Busy Bee CafeLine Cook at Busy Bee Cafe
Cherie OrganCherie Organ
Customer Service /pie Van at Busy Bee and Good Day CafeCustomer Service /pie Van at Busy Bee and Good Day Cafe
April SharpApril Sharp
Housekeeper at Busy Bee Cleaning SolutionsHousekeeper at Busy Bee Cleaning Solutions