Zoe Cimino

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Developed comprehensive preventative maintenance programs to prolong lifespans of building systems and reduce costly emergency repairs.
• Implemented comprehensive safety protocols to minimize potential risks and ensure well-being of all residents within properties.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
• Managed budget effectively, ensuring all property expenses were kept within allocated funds.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
• Developed comprehensive emergency response plan, improving preparedness for unexpected events.
• Collected and maintained careful records of rental payments and payment dates.
• Coordinated appointments to show marketed properties.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
• Ensured compliance with federal/state laws regulating real estate transactions.
• Wrote contracts to outline sales and purchases of properties.
• Compared recently sold area properties to determine competitive market prices.
• Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
• Expanded client base through effective prospecting techniques and referrals from satisfied customers.

• Increased event attendance through engaging social media promotions and marketing efforts.
• Nurtured professional relationships with event organizers, leading to repeat bookings at reputable venues.
• Managed personal brand effectively, including website updates, social media presence, and promotional materials design.
• Adapted performances to cater to specific event themes or client requests, ensuring satisfaction and positive reviews.
• Mastered various vocal styles to diversify performance capabilities and appeal to a wider range of venues.
• Contributed positively to the local music scene by organizing community concerts or participating in charity events.

• Provided constructive criticism with sensitivity to individual students'' feelings while guiding them towards achieving their personal vocal goals.
• Promoted healthy vocal habits by educating students on proper breathing techniques, posture alignment, articulation exercises, warm-ups routines.
• Developed strong rapport with students, cultivating a positive learning environment that fostered creativity and growth.
• Organized regular recitals and performances, showcasing students'' progress and achievements in front of peers, families, and friends.

*Award Winning Sales Agent- Top Producing Agent of Spring 2022 in Millions of The Month Club

• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.