Summary
Overview
Work History
Education
Skills
Websites
Accountendingin
Referencenumber
Zip
Employer
Certification
Timeline
Generic

ZOE COMMINGS

Haines City,FL

Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate computer systems. Effective at operating within state regulations andinsurance department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Experienced claim Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 15 years of experience and willingness to take on any challenge.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Claim Specialist

State Farm Insurance Inc
06.1997 - 09.2016
  • Improved policyholder satisfaction by ensuring transparent communication and setting realistic expectations throughout claim process.
  • Participated in ongoing professional development courses to stay updated on best practices within the industry.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Arts -

Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL

Associate of Arts -

Polk Community College
Winter Haven, FLUnited States

High School Diploma -

Haines City Senior High School
Haines City, FL
06.1971

Skills

  • Claims Investigation
  • Legal Compliance
  • Policy Interpretation
  • Financial Acumen
  • Customer Service
  • Problem-Solving
  • Claims analysis
  • Teamwork and Collaboration

Accountendingin

8105

Referencenumber

CS/5104/335672030001/YNY/A/N/N

Zip

33844-6101

Employer

State Farm

Certification

Chartered Property & Casualty Underwriters

Timeline

Claim Specialist

State Farm Insurance Inc
06.1997 - 09.2016

Associate of Arts -

Palm Beach Atlantic University - West Palm Beach

Associate of Arts -

Polk Community College

High School Diploma -

Haines City Senior High School
ZOE COMMINGS