Zoe Cuellar
Rossford,OH
Summary
Skilled in precision fitting and patient-focused service, with background as optician dispending. Known for thorough understanding of optical principles and ability to translate complicated prescriptions into customized eyewear solutions. Strengths include strong communication skills, adeptness in latest eyewear trends and technologies, and proficiency in managing inventory and optical lab operations. Contributed to increased customer satisfaction through personalized care and accuracy in eyewear adjustments and repairs.
Overview
2
2
years of professional experience
Work History
Apprentice Optician
Americas Best Contacts And Eyeglasses
Rossford, Ohio
03.2024 - Current
- Adjusted frames for optimal fit on customers' faces using specialized tools.
- Maintained records of prescriptions, orders and payments.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Customer Service Representative
Kroger
Perrysburg, Ohio
01.2023 - 01.2024
- Resolved customer complaints promptly and efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma - Marketing
Penta Career Center
Perrysburg, Ohio05-2022
Skills
- Patient consultation
- Eyewear sales
- Insurance eligibility verification
- Frame adjustments
- Customer service
Timeline
Apprentice Optician
Americas Best Contacts And Eyeglasses
03.2024 - Current
Customer Service Representative
Kroger
01.2023 - 01.2024
High School Diploma - Marketing
Penta Career Center