Zoe Culver
Warner Robins,GA
Summary
I am a person who is a dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Energetic cashier with experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Overview
3
3
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Warner Robins
02.2024 - 08.2024
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Helped with purchases and signed customers up for rewards program.
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
Cashier
Sunoco Gas Station
Warner Robins, GA
04.2022 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Checked personal identifications during alcohol and tobacco sales.
Manager
Papa John’s
Warner Robins, GA
10.2021 - 01.2023
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Northside High School
Warner Robins, GA05-2018
Skills
- Shift Scheduling
- Price Verification
- Supply Restocking
- Stock management
- Customer Service Management
- Training and coaching
- Customer Relations
- Heavy Lifting
- Employee Training
- Hard-working
- Flexible Schedule
- Team Leadership
- Customer Service
- Opening and closing procedures
Timeline
Head Cashier
Lowes Home Improvment
02.2024 - 08.2024
Cashier
Sunoco Gas Station
04.2022 - 02.2024
Manager
Papa John’s
10.2021 - 01.2023
High School Diploma -
Northside High School