Zoe DeHaan
Rockford,United States
Summary
Licensed Esthetician and Skin Care Consultant with more than 1,000 hours of professional training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Licensed Esthetician
The Sunday House Salon
Grand Rapids, MI
03.2024 - Current
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Enhanced client satisfaction by providing personalized brow shaping and styling services.
- Implemented time-saving strategies like efficient product application methods, enabling more appointments per day without compromising quality.
- Educated clients on proper maintenance techniques to extend the benefits of their treatments.
Summer Nanny
Self Employed
Grand Rapids, MI
04.2024 - Current
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed strong rapport with parents, communicating daily updates on their children''s progress and needs.
- Managed household tasks such as laundry, light cleaning, and meal preparation to ensure a smooth-running home environment for the family.
- Supported each child''s individual needs by adapting daily routines based on their unique interests and abilities.
- Built positive and nurturing environments to support child social and emotional growth.
- Implemented educational activities tailored to each child''s age, ensuring cognitive development throughout the summer.
- Administered basic first-aid and medication in emergency situations.
Licensed Esthetician
Meraki Salon
Rockford, MI
12.2022 - 08.2023
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Educated patients on treatment options.
Receptionist
Meraki Salon
Rockford, MI
12.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered and quickly redirected large volume of calls on central system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Shift Manager
Robinette's Haus/ Winery
Grand Rapids, MI
08.2020 - 06.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Checked out costumers in a timely manner.
Education
Esthetician
Douglas J Aveda Institute Grand Rapids, MI
Grand Rapids, MI11.2022
High School Diploma -
Rockford High School
Rockford, MI12.2021
Skills
- Positive Attitude and Energetic
- Product Knowledge and Recommendations
- Care Regimen Design
- Client Intakes
- Spa Retail Sales
- Detailed Instruction
- Professional Skin Care Knowledge
- Personalized Care Regimens
- Latest Industry Trends
- Tool, Equipment and Surface Sanitizing
- Greeting and Seating Clients
- Call Answering and Routing
Languages
Spanish
Limited Working
Timeline
Summer Nanny
Self Employed
04.2024 - Current
Licensed Esthetician
The Sunday House Salon
03.2024 - Current
Licensed Esthetician
Meraki Salon
12.2022 - 08.2023
Receptionist
Meraki Salon
12.2021 - 12.2022
Shift Manager
Robinette's Haus/ Winery
08.2020 - 06.2021
Esthetician
Douglas J Aveda Institute Grand Rapids, MI
High School Diploma -
Rockford High School