Zoe Elliott
Wilmington,NC
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Proven history of cultivating strong patient rapport to provide quality care and patient education. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
BlueWater Dermatology
05.2023 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Taught patients about medications, procedures, and care plan instructions
- Obtained client medical history, medication information, symptoms, and allergies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Used glass slides to mount tissues for tests
- Kept laboratory equipment in good working order with regular maintenance
- Cut body tissue sections for microscopic examination using microtomes.
Medical Assistant
Charlotte Dermatology Mohs Unit
10.2022 - 04.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock
- Assisted physicians in MOHS and routine surgical procedures, including preparing and sterilizing instruments
- Explained procedures to patients to reduce anxiety and increase patient cooperation
- Scheduled appointments, registered patients, and distributed pharmaceuticals as prescribed
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Preformed medical records management, including filing, organizing, and scanning documents
- Obtained and documented patient medical history, vital signs, and current concerns at intake
- Discussed patient concerns about appointment requests and billing questions.
CNA
Novant NHRMC Stroke Unit
06.2022 - 11.2022
- Cared for patients whom specifically had stroke diagnoses and symptoms
- Assisted Registered Nurses with collecting Q2 and Q4 vitals and Neuro checks
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Documented information on patient charts and communicated status update to the care team
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Agreed to take on additional shifts and extra hours during busy periods to maintain proper staffing and floor coverage
- Assisted patients in completing daily living activities such as bathing, ambulating, feeding, etc.
LEAD CASHIER
ULTA BEAUTY INC.
12.2021 - 06.2022
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs
- Reviewed stock levels and shelves and pulled new inventory from the stockroom to replenish the floor
- Trained new team members in cash register operation, stock procedures and customer services
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Answered customer questions, provided store information and directed customers to designated store areas
- Processed payments for customers quickly and accurately to exceed productivity standards
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
CNA
Novant NHRMC Orthopedic Trauma/Neurosurgy
07.2021 - 12.2021
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Documented information in patient charts and communicated status updates to the care team
- Attended patients in 30+ bed unit, continuously checking on needs and maintaining high standards of patient care
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Used mobility devices to transport patients
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Education
HIGH SCHOOL DIPLOMA -
Eugene Ashley High School
Wilmington, NCCERTIFIED NURSING ASSISTANT 1 -
Cape Fear Community College
Wilmington, NCAmerican Heart Association BLS Certification -
02.2023
Skills
- Team leadership
- Delegating tasks to myself and others, especially in downtime
- Relationship building
- Training and coaching
- Collecting vital signs
- Medical terminology knowledge
- Intake and output monitoring and reporting
- Quick problem solver
- Knowledgeable on patient charting and EMR systems
- Briefing patients on surgical procedures including pre-op and post-op care
- Anatomy and Physiology Knowledge
Certification
- CNA - Certified Nurse Assistant
- Medical Assistant/Histology Lab Technician Training - 04/2023 to current
- American Heart Association BLS 02/21 to 02/2023
Timeline
Medical Assistant
BlueWater Dermatology
05.2023 - Current
Medical Assistant
Charlotte Dermatology Mohs Unit
10.2022 - 04.2023
CNA
Novant NHRMC Stroke Unit
06.2022 - 11.2022
LEAD CASHIER
ULTA BEAUTY INC.
12.2021 - 06.2022
CNA
Novant NHRMC Orthopedic Trauma/Neurosurgy
07.2021 - 12.2021
HIGH SCHOOL DIPLOMA -
Eugene Ashley High School
CERTIFIED NURSING ASSISTANT 1 -
Cape Fear Community College
American Heart Association BLS Certification -
- CNA - Certified Nurse Assistant
- Medical Assistant/Histology Lab Technician Training - 04/2023 to current
- American Heart Association BLS 02/21 to 02/2023
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