Zoe Enriquez
Fort Myers
Summary
Dedicated and kind Key Management professional with bilingual and critical thinking skills. Hard-working and responsible with great communication skills. Takes initiative and is a strong team player. A positive demeanor and great collaboration skills. Articulate, organized, empathetic, and outgoing with open-minded ideas for developing better relationships and a safe and positive environment.
Overview
2
2
years of professional experience
Work History
Key Hourly Management
Dave & Buster's
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FLSkills
- Collaboration and Teamwork
- Cash Handling
- Customer Service
- Strong Organization
- Money handling abilities
- Problem-solving abilities
- Complaint Handling
- Bilingual
Timeline
Key Hourly Management
Dave & Buster's
04.2022 - Current
Associate of Arts - General Studies
Florida SouthWestern State College
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