Zoe Fitzgerald
Tyro,VA
Summary
Dynamic Non-Medical Case Manager at the University of Virginia, adept at problem-solving and client advocacy. Successfully managed a caseload of 200 clients, enhancing communication and ensuring compliance. Recognized for exceptional organization and relationship-building skills, driving positive outcomes through effective case management strategies and dedicated support.
Overview
6
6
years of professional experience
Work History
Non-Medical Case Manager
University Of Virginia, School Of Medicine
08.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored and maintained a case load of 200 clients
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Vito's Pizza Bar & Grill
Sal & Raluca Mannino
01.2021 - 08.2023
- Served Customers on a daily basis with kindness and effectiveness
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Ashleys Market
Steven & Barry Patrick
01.2019 - 01.2021
- Maintained store and deli on a daily basis
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Nelson County High School
Nelson, VA05-2021
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Resource management
- Case management tracking
Timeline
Non-Medical Case Manager
University Of Virginia, School Of Medicine
08.2023 - Current
Vito's Pizza Bar & Grill
Sal & Raluca Mannino
01.2021 - 08.2023
Ashleys Market
Steven & Barry Patrick
01.2019 - 01.2021
Nelson County High School
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