Zoe Garcia
Panama City,FL
Summary
Versatile and dynamic professional with proven expertise in client relationship building and animal nutrition, honed at NaJu Boarding & Grooming. Excelled in maintaining high standards of cleanliness and hygiene, significantly enhancing customer satisfaction. Demonstrated exceptional patience and calmness in high-stress situations, contributing to a positive and safe environment for both staff and animals.
Overview
5
5
years of professional experience
Work History
Dog Boarder
NaJu Boarding & Grooming
08.2023 - 10.2024
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Maintained a clean and safe environment for all dogs, conducting regular inspections of boarding areas.
- Assisted in marketing efforts promoting our boarding services through various channels such as social media, website updates, and community events.
- Ensured timely feeding schedules, providing appropriate portions based on each dog''s nutritional needs.
- Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
- Continuously improved knowledge of canine care best practices through ongoing professional development opportunities and staying current with industry trends.
Dog Daycare Attendant
NaJu Boarding & Grooming
08.2023 - 10.2024
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
- Promoted physical activity in pets by leading daily exercise routines tailored to individual fitness levels and energy requirements.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
Manager
Chick-fil-A
02.2020 - 08.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Sneads High School
Sneads, FL05.2022
Skills
- Cleanliness and hygiene
- Client Relationship Building
- Patience and Calmness
- Office Administration
- Animal Nutrition
Timeline
Dog Boarder
NaJu Boarding & Grooming
08.2023 - 10.2024
Dog Daycare Attendant
NaJu Boarding & Grooming
08.2023 - 10.2024
Manager
Chick-fil-A
02.2020 - 08.2023
High School Diploma -
Sneads High School
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