Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Zoe Gordian

Zoe Gordian

Orlando

Summary

Dynamic Customer Service Representative with a proven track record at Publix, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and streamlined service processes. Skilled in data entry and training new staff, ensuring consistent service delivery and a knowledgeable team.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix
Orlando, FL
03.2023 - Current
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
  • Trained new staff on customer service protocols and company policies to ensure consistent service delivery.
  • Maintained knowledge of store products and promotions to assist customers effectively during transactions.

Education

Associate of Science - Biomedical Sciences

Valencia College
Orlando, FL
09-2026

High School Diploma -

Saco Oliveros
Lima Peru
12-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Hebrew
Elementary

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Offering time and support to shelters for the homeless, women, and animals
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Customer Service Representative

Publix
03.2023 - Current

Associate of Science - Biomedical Sciences

Valencia College

High School Diploma -

Saco Oliveros