- English
Zoe Harden
Bastrop
Summary
Hard worker with a heart for people and range of work and life experience. Quickly adaptable to any task or environment with a strong willingness to learn. Has worked with groups of young children and infants, and has raised two boys for ten years and going. Experienced in both customer service and physical labor, and everything in between. Exhibits care for people while working accurately and efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overnight Stocker
HEB
03.2023 - Current
- Used pallet jacks to unload and organize merchandise from delivery trucks
- Assisted customers by finding items quickly to boost store satisfaction rates
- Stocked designated items on shelves with speed and accuracy
- Removed all boxes and related trash from sales floor and processed through compactors
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
Customer Service Representative
First National Bank of Bastrop
03.2020 - 05.2022
- Processed customer transactions promptly, minimizing wait times
- Maintained up-to-date knowledge of product and service changes
- Opened accounts for new and existing customers
- Identified and resolved discrepancies and errors in customer accounts
- Educated customers on use of banking website and mobile apps
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Placed orders for customer checks and verified starting numbers
- Assisted customers with compromised debit cards and issued new credentials
- Balanced branch cash vault daily
- Bought and sold cash to and from the branch
- Counted and packaged currency and coins
- Reconciled cash drawer and resolved discrepancies
- Monitored and reported suspicious activity in line with bank security policies
Daycare Teacher
Hideout Christian Learning Center
09.2017 - 03.2020
- Instructed children in health and personal habits, such as eating, resting, and toileting
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Engaged with children on individual basis to build positive relationships and promote learning
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children
- Modeled positive behavior and communication skills for students
- Organized and supervised group activities
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for children
- Monitored classroom to verify safe and secure environment
Beauty Advisor/Sales Associate
Bealls
06.2017 - 08.2017
- Met sales goals, supporting organizational health through consistent and reliable service
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Processed payments, entering sales in register for prompt customer service
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
- Monitored customers for signs of security concerns and escalated issues to management
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Listened to customer needs and desires to identify and recommend optimal products
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Assistant Manager
Sonic Drive-In
01.2017 - 06.2017
- Continued prior cook position duties
- Supervised day-to-day operations to meet performance, quality and service expectations
- Trained new employees and evaluated performance, conveying constructive feedback to improve skills
- Took orders with speed, accuracy, and excellent customer service
- Processed payments
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Completed job duties of call-outs and stayed late when necessary
- Opened store independently once a week
Cook/Prep
Sonic Drive-In
08.2016 - 01.2017
- Maintained food safety and sanitation standards
- Unloaded trucks and restocked inventory
- Prepared food items in compliance with recipes and portioning control guidelines
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Communicated closely with servers to fully understand special orders for customers
Education
High School Diploma -
Genesis High School
Bastrop, TX05.2015
Certificate in Accounting Technician Quickbooks - Accounting
Austin Community College
Austin, TX08-2022
Skills
- Account updating
- Complaint resolution
- Information security
- Customer service
- Time management
- Quality control
- Multi-task management
- Recordkeeping
- Data collection
- Computer proficiency
- Microsoft Office
- Cash handling
- Childcare/early education
- Personal parenting experience
- Food preparation/cooking
- Manual dexterity
- Heavy lifting
- Stocking shelves
Accomplishments
Earned 2025 Woman of Distinction Award for Bastrop H-E-B .
Certification
- Driver's License
Languages
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Fashion
- Crafting and DIY Projects
- Knitting and Crocheting
- Reading
- Cooking
- Video Gaming
Timeline
Overnight Stocker
HEB
03.2023 - Current
Customer Service Representative
First National Bank of Bastrop
03.2020 - 05.2022
Daycare Teacher
Hideout Christian Learning Center
09.2017 - 03.2020
Beauty Advisor/Sales Associate
Bealls
06.2017 - 08.2017
Assistant Manager
Sonic Drive-In
01.2017 - 06.2017
Cook/Prep
Sonic Drive-In
08.2016 - 01.2017
High School Diploma -
Genesis High School
Certificate in Accounting Technician Quickbooks - Accounting
Austin Community College