ZOE HARMON
Cisco,TX
Summary
Detail-oriented Operations Specialist with expertise in customer relations and daily store management. Led initiatives to enhance team collaboration and ensure compliance with cleanliness standards. Developed strategies to boost customer engagement and satisfaction, while managing inventory effectively to achieve revenue goals and minimize losses.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
TACO BELL
EASTLAND , TX
10.2024 - Current
- Oversaw daily store operations, including inventory management and staff scheduling.
- Implemented promotional displays that increased customer engagement and drove sales.
- Handled customer inquiries and resolved issues promptly, contributing to improved customer satisfaction.
- Monitored sales activities to ensure high-quality service and satisfaction levels.
- Provided training for new team members on food preparation and customer service standards.
- Conducted regular performance reviews to assess progress and set future goals.
- Maintained cleanliness and organization of dining area and kitchen to uphold standards.
- Analyzed sales data to identify trends, guiding informed operational strategies.
Daycare Worker
MY TRIBE
Eastland, Texas
11.2023 - 10.2024
- Planned and implemented educational activities for various age groups.
- Supervised daily activities ensuring safety in diverse child care settings.
- Facilitated group games to enhance teamwork and develop social skills among children.
- Implemented positive discipline techniques that fostered respect and maintained student dignity.
- Collaborated with parents to share insights on children's progress and address specific needs.
- Documented observations of children's development and behavior patterns.
- Maintained cleanliness and organization of play areas and learning spaces.
- Enforced rules teaching good manners while maintaining a safe environment.
Education
Some College (No Degree) - Science
CISCO COLLEGE
Cisco, TXSkills
- Inventory management
- Customer service and relations
- Display setup and maintenance
- Issue resolution
- Team training
- Cleanliness compliance
- Relationship management
- Time prioritization
- Attention to detail
- Safety regulations knowledge
- Problem-solving abilities
- Adaptability to change
- Team motivation strategies
- Goal setting
- Experience enhancement
- Communication skills
Timeline
Assistant Store Manager
TACO BELL
10.2024 - Current
Daycare Worker
MY TRIBE
11.2023 - 10.2024
Some College (No Degree) - Science
CISCO COLLEGE