Summary
Overview
Work History
Education
Skills
Timeline
Barista
Zoe Harp

Zoe Harp

Wasilla,AK

Summary

Excellent team leader with proven expertise in cash handling and time management, honed at Three Bears Of Alaska. Excelled in conflict resolution, enhancing customer loyalty at Carrs Safeway through empathetic service. Implemented rigorous auditing procedures, significantly improving accuracy and team performance. Skilled in motivating staff and resolving customer disputes, ensuring high levels of satisfaction and operational efficiency.

Overview

32
32
years of professional experience

Work History

Cash Audit/PIC

Three Bears Of Alaska
06.2005 - Current
  • Trained, motivated, and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.

Customer Service Representative

Carrs Safeway
05.1993 - 06.2005
  • Handled high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

General Studies

Silver Valley High
Yermo, CA
06.1988

Skills

  • Cash handling expertise
  • Time management mastery
  • Conflict resolution techniques
  • Team leadership experience

Timeline

Cash Audit/PIC

Three Bears Of Alaska
06.2005 - Current

Customer Service Representative

Carrs Safeway
05.1993 - 06.2005

General Studies

Silver Valley High

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Zoe Harp