Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Hollwedel

New Britain,CT

Summary

Motivated and educated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Good in fast-paced environments, customer service, able to pick up on things quickly, and always eager to learn and teach

Overview

4
4
years of professional experience

Work History

Assistant Property Manager

SRK Management
04.2022 - Current
  • Processed security deposit refunds.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept accurate records of all resident and tenant correspondence.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Waitress

Joey Garlic's
10.2021 - Current
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Bartender/Shift Leader

Chili's Bar And Grill
06.2020 - 10.2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Business - General Management

Central Connecticut State University
New Britain, CT
05.2023

High School Diploma -

Valley Regional High School
Deep River, CT
06.2019

Skills

  • Order Management
  • Hospitality and Accommodation
  • Sales Techniques
  • Communication Skills
  • People skills
  • Team Leadership
  • Property Maintenance
  • Staff Management
  • Payment Management

Timeline

Assistant Property Manager

SRK Management
04.2022 - Current

Waitress

Joey Garlic's
10.2021 - Current

Bartender/Shift Leader

Chili's Bar And Grill
06.2020 - 10.2021

Bachelor of Business - General Management

Central Connecticut State University

High School Diploma -

Valley Regional High School

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Zoe Hollwedel