Zoe Ito-Lutz
500 Beale San Francisco ,CA
Summary
Dynamic professional with a proven track record at European Wax Center, excelling in customer relations and appointment management. Leveraged analytical thinking to enhance service delivery and foster client loyalty. Recognized for optimizing scheduling processes and maintaining a pristine environment, contributing to a welcoming atmosphere that drives repeat business.
Overview
7
7
years of professional experience
Work History
Specialist
European Wax Center
04.2023 - Current
- Assisted clients in selecting appropriate waxing services, enhancing customer satisfaction and retention.
- Managed appointment scheduling through proprietary software, optimizing staff utilization and service delivery.
- Educated clients on aftercare products and routines, fostering loyalty and repeat business.
- Collaborated with team members to maintain cleanliness standards, ensuring a welcoming environment for clients.
- Followed all company policies and procedures to deliver quality work.
Office/Salon Cordinator
Madusalon
02.2022 - 04.2023
- Coordinated appointment scheduling to optimize stylist availability and client satisfaction.
- Managed client inquiries through phone, email, and in-person interactions to enhance service experience.
- Assisted in inventory management by tracking supplies and placing timely orders for salon products.
- Maintained salon cleanliness and organization to create welcoming atmosphere for clients and staff.
- Supported marketing efforts by promoting services through social media channels and local outreach initiatives.
Receptionist
BMW Car Dealership
02.2019 - 03.2020
- Managed front desk operations, ensuring seamless customer interactions and service delivery.
- Coordinated appointment scheduling for sales and service departments, optimizing workflow efficiency.
- Maintained accurate customer records in dealership management system to enhance data integrity.
- Streamlined communication between departments, improving responsiveness to customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Arts -
Paul Mitchell The School
Sacramento, CANo Degree -
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Piner Highschool
Santa Rosa, CA05.2015
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Team collaboration
Timeline
Specialist
European Wax Center
04.2023 - Current
Office/Salon Cordinator
Madusalon
02.2022 - 04.2023
Receptionist
BMW Car Dealership
02.2019 - 03.2020
Associate of Arts -
Paul Mitchell The School
No Degree -
Santa Rosa Junior College
High School Diploma -
Piner Highschool