Zoe Jensen
Shelbyville
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Highly organized and detail-oriented with passion for helping children reach goals. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scheduling and Task Manager
Textbook Brokers
06.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Made the weekly schedule and monitored shift changes to uphold successful operations strategies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant to Cathy Vaughn, Secretary
Blue Raider Athletic Department
08.2019 - 03.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Volunteered to help with special projects of varying degrees of complexity.
Preschool Teacher's Assistant
Bright Beginnings Pre-School
08.2018 - 08.2019
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs promptly.
- Assisted teachers with supervision and care of group of 12 children aged 2-3 years old.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance, while communicating their progress to parents.
Education
Bachelor of Science - Biochemistry
Middle Tennessee State University
Murfreesboro, TN05-2024
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-2019
Skills
- Team leadership
- Problem-solving
- Goal setting
- Employee scheduling
- Orientation and training
- Conflict resolution
Certification
- Adult/Child/Infant First Aid/CPR Certification – American Safety and Health Institute
Timeline
Scheduling and Task Manager
Textbook Brokers
06.2020 - Current
Assistant to Cathy Vaughn, Secretary
Blue Raider Athletic Department
08.2019 - 03.2020
Preschool Teacher's Assistant
Bright Beginnings Pre-School
08.2018 - 08.2019
- Adult/Child/Infant First Aid/CPR Certification – American Safety and Health Institute
Bachelor of Science - Biochemistry
Middle Tennessee State University
High School Diploma -
Shelbyville Central High School
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