Zoe Kotz
Austin ,TX
Summary
Driven by a strong work ethic and exceptional customer service skills, I significantly increased sales at Sonic through strategic upselling and maintaining high satisfaction levels. A quick learner with energy and enthusiasm, I excelled in multitasking across roles at Buffalo Wild Wings and HEB, enhancing customer experiences and fostering repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Carhop Server
Sonic
Austin, TX
08.2024 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Memorized orders and maintained accuracy in high-traffic times.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Answered guest questions and promoted special products.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess/bar Back
Buffalo Wild Wings
Austin, TX
10.2023 - 05.2024
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier
HEB Grocery Store
Austin, TX
05.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
John B Connally High School
Pflugerville, TX06.2023
Skills
- Excellent customer service
- Strong Work Ethic
- Energy and enthusiasm
- Quick Learner
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Carhop Server
Sonic
08.2024 - Current
Hostess/bar Back
Buffalo Wild Wings
10.2023 - 05.2024
Cashier
HEB Grocery Store
05.2023 - 10.2023
High School Diploma -
John B Connally High School