Zoe Launer
Collingswood,NJ
Summary
Skilled in staff training, conflict resolution, and inventory management. Proven track record of overseeing daily operations and enhancing customer service experiences.
Overview
4
4
years of professional experience
Work History
Supervisor
RiRa Irish Pub
Burlington, VT
10.2025 - 03.2026
- Supervised all front of house staff.
- Worked any position that needed to be filled including bartending, hosting, and serving.
- Handled any staff or customer disputes.
- Conducted nightly staff check-outs and accurately handled nightly cash deposits.
Front of House Manager
BKK in the Alley
Burlington, VT
05.2022 - 10.2025
- Oversaw daily operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained front of house staff, enhancing team performance and customer interaction.
- Implemented reservation management system to increase table turnover and ensure a smooth flow of systems.
- Monitored inventory levels for front of house supplies, ensuring availability while minimizing waste.
- Maintained accurate logs of all business records, including state and local permits, vendor invoices, bank deposits, employee records, and all other pertinent documents.
- Conducted employee disciplinary procedures if needed.
Intern
Common Roots Farm
Burlington, VT
09.2021 - 05.2022
- Helped build relationships with the community through excellent customer service at the farm stand and other community events.
- Cultivated crops using sustainable farming practices to enhance yield quality.
- Instructed farm to table cooking classes at the local middle school.
- Sourced and prepared meals for retail consumers weekly.
Education
Bachelor of Science - Food Systems
University of Vermont
Burlington, VT05-2022
Skills
- Conflict resolution
- Staff management
- Staff scheduling
- Customer service
- Inventory management
- Staff Training
Timeline
Supervisor
RiRa Irish Pub
10.2025 - 03.2026
Front of House Manager
BKK in the Alley
05.2022 - 10.2025
Intern
Common Roots Farm
09.2021 - 05.2022
Bachelor of Science - Food Systems
University of Vermont