Zoe Martucci
Villa Rica,GA
Summary
Accountable Customer Service / Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
8
8
years of professional experience
Work History
Customer Service /Advanced Repair Technician
Xfinity
09.2021 - Current
- Answering incoming calls, managing appointments, troubleshooting services and selling services/products.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Customer Service /Licensed Insurance Producer
Allstate
01.2019 - 07.2025
- Licensed P&C Insurance Producer.
- Administrative/Receptionist duties included greeting walk-in appointments, clients and business associates;
- Answering a multi-line phone system, preparing letters and sales correspondence as needed.
- Quoted and bid out policies per the client’s needs.
- Collaborated with office personnel to ensure client's insurance needs were efficiently and effectively handled.
- Completed special projects as required per the needs of the business
Customer Service /Restaurant Cashier
Suzie's Wings
08.2017 - 01.2019
- Took and placed orders via computer, phone, and in person.
- Handled monetary transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Completed all facility opening and closing duties as needed per required shift.
- Collaborated with the owner in supply ordering and inventory management.
Education
High School Diploma -
Carrollton High School
Carrollton, GA05.2018
Skills
- Adaptive Learning
- Continuous Improvement
- Critical Thinking
- Team Collaboration
- Attention to Detail
- Problem Solving
- Customer Support
- Remote Troubleshooting
Timeline
Customer Service /Advanced Repair Technician
Xfinity
09.2021 - Current
Customer Service /Licensed Insurance Producer
Allstate
01.2019 - 07.2025
Customer Service /Restaurant Cashier
Suzie's Wings
08.2017 - 01.2019
High School Diploma -
Carrollton High School
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