Zoe Montalvo

• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• ( I only work weekends )

• Greeted customers, answered questions and recommended specials to increase profits
• Communicated with kitchen staff to stay updated on item availability and customer wait times
• Helped open the restaurant by cleaning out the building and power washing the floors
• Currently helping when available

• Increased customer satisfaction by efficiently managing orders and addressing concerns in a timely manner
• Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers
• Trained new team members on company policies, menu items, and customer service expectations to have consistent quality across the team
• Collaborated with management in developing strategies to boost sales during slow periods

• Monitored behaviors for safety violations and took steps to prevent further violations
• Patrolled to identify anyone needing assistance and offered care
• Worked for the kids summer camp, teaching them how to swim while rotating them through fun activities

~ Reference ~

Remi Acosta/ 726-500-2913

• Managed party room by decorating and hosting the party
• Supervised the party, keeping kids entertained while rotating through arenas in a timely manner
• Cleaned up after the party and set up for the next one
• Enjoyed working with kids and learned a lot about event management