Zoe Nestoryak
Binghamton
Summary
Dedicated retail and animal care professional with 4 years of hands-on experience in pet store operations, including cashiering, stocking, grooming support, and animal care. Known for strong customer service, organization, and teamwork skills. Currently seeking a flexible part-time opportunity with long-term goals of returning to the animal care industry.
Overview
4
4
years of professional experience
Work History
Sales Associate
PetSmart
04.2021 - 07.2025
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Operated point-of-sale system efficiently for smooth transaction processing.
- Handled returns, exchanges, and refunds in compliance with company policies to ensure customer satisfaction.
- Responded to incoming calls to deliver information about store offerings, products, and services.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Ensured animals received proper nutrition and hydration to maintain health.
- Monitored animal health and reported any concerns to veterinarians.
- Provided enrichment activities to enhance animal well-being.
- Educated visitors about proper animal handling and care practices.
- Maintained accurate records of animal feeding schedules, medication administration and other relevant data.
- Performed minor medical treatments including wound care and medication administration.
- Communicated effectively with visitors about animal care and adoption processes.
Education
High School Diploma -
Chenango Forks
Binghamton, NYSkills
- Sales transactions
- Point of sale management
- Customer service
- Inventory management
- Time management
- Organization
- Leadership
- Team collaboration
- Adaptability to change
- Attention to detail
- Multi-tasking strength
- Animal care
- Animal nutrition management
Timeline
Sales Associate
PetSmart
04.2021 - 07.2025
High School Diploma -
Chenango Forks