Zoe Olsen
Queen Creek,AZ
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Sales Lead Manager
Coach
2024.07 - 2025.03
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Made lasting connections with clients that increased both current and future sales.
Sales Lead Keyholder
Build-A-Bear
2022.05 - 2024.09
- Created fantastic close-knit relationships with customers through excellent service and kindness.
- Welcomed customers, promoted new deals, and assisted them with finding their desired product while suggesting various additions.
- Processed sales, returns, and exchanges quickly and accurately.
- Trained and mentored employees to improve sales and customer service skills.
- Led by example on the sales floor and always achieved individual sales goals.
- Handled store opening and closing with consistent attention to established requirements.
Sales Lead Keyholder
Baskin Robbins
2021.02 - 2022.03
- Assisted in upholding customer satisfaction.
- Trained new-hires.
- Provided a welcoming environment and continuously kept a deeply cleaned and sanitized workstation.
- Closed and opened store.
Education
Bachelor of Arts (B.A.) - Elementary Education
Northern Arizona University (CGCC)
Chandler, AZ05.2026
Associate in Arts (A.A.) - Elementary Education
Chandler Gilbert Community College
Chandler, AZ05.2024
Skills
- Efficient at acquiring new skills
- Relationship building
- Positive and upbeat
- Training and development
- Verbal and written communication
Timeline
Sales Lead Manager
Coach
2024.07 - 2025.03
Sales Lead Keyholder
Build-A-Bear
2022.05 - 2024.09
Sales Lead Keyholder
Baskin Robbins
2021.02 - 2022.03
Associate in Arts (A.A.) - Elementary Education
Chandler Gilbert Community College
Bachelor of Arts (B.A.) - Elementary Education
Northern Arizona University (CGCC)