Zoe Penaloza
San Pedro,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
year of professional experience
Work History
Victora Secret
Seasonal Associate
2023.12 - 2024.01
- Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
- Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
- Improved sales strategies through the evaluation of promotional materials, product displays, and pricing structures.
Kids Foot Locker
Sales Associate
2023.02 - 2023.09
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Learned quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided great customer service to all customers by connecting with them and understanding what they are looking for including measuring the customer’s feet to ensure we have the correct size of shoe.
- Provided shoes requested by customer in a timely manner and made sure to put away any shoes back in the warehouse.
- Communicated with other employees to make sure all customers are well taken care of and make sure all questions are being answered.
- Collected cash/credit payments. Assisted with end of day processing including balancing register.
- Fulfilled online orders in an efficient and timely manner.
Education
High School Diploma -
North High School
Torrance, CA06.2023
Skills
- Verbal Communication
- Sales Knowledge
- Stress Tolerance
- Organization
- Adaptability
- Self-motivation
- Customer service orientation
- Attention to detail
- Problem-solving abilities
- Time management
- Active listening
- Reliability
Affiliations
- Volunteered at local Nature Center
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Victora Secret
Seasonal Associate
2023.12 - 2024.01
Kids Foot Locker
Sales Associate
2023.02 - 2023.09
High School Diploma -
North High School
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