Zoe Pettigrew
Summary
L&D professional with experience supporting employee onboarding, training coordination, and adult learning programs. Skilled in coordinating training logistics, developing learning materials, facilitating instructor-led training, and partnering with cross-functional teams to deliver engaging learning experiences. Brings a creative approach to developing visual learning resources and is seeking to grow expertise in Learning Management Systems (LMS), instructional support, and learning content development.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Agent Experience Coordinator
The Flagship Group powered by eXp Realty
Washington, District of Columbia
02.2025 - 12.2025
- Created and proposed a new operational role focused on enhancing the agent experience, improving onboarding processes, and building scalable support systems for newly affiliated agents.
- Coordinated and delivered a structured onboarding program, integrating instructor-led training, technology orientation, educational resources, and business development support to create a consistent learning experience for new agents.
- Managed onboarding logistics, including learner communications, training materials, scheduling, and participant support to ensure a seamless onboarding experience.
- Coordinated with leadership, lenders, title companies, and internal trainers to schedule onboarding activities, align learning resources, and support cross-functional training initiatives.
- Planned and coordinated professional development programs, onboarding events, and employee engagement initiatives that strengthened communication and participation across the organization.
- Initiated and facilitated weekly team meetings to improve communication, share program updates, align stakeholders, and support operational consistency across the Flagship team.
- Served as the primary point of contact for onboarding, coordinating communication between leadership, business partners, and newly affiliated agents while ensuring consistent support and resource delivery.
Onboarding and Training Specialist
KS Team powered by eXp Realty
Arlington, VA
04.2024 - 01.2025
- Coordinated and facilitated monthly onboarding programs for newly licensed real estate agents, managing program delivery, technology setup, learning activities, and participant support throughout the onboarding experience.
- Delivered instructor-led training covering company operations, CRM systems, contracts, sales fundamentals, and real estate business practices through presentations, hands-on exercises, role-play activities, and guided discussions.
- Applied adult learning principles to adapt instruction based on participant experience levels, learning styles, and cohort dynamics, creating engaging and effective learning experiences.
- Leveraged DISC behavioral assessments to personalize coaching and instruction, helping new agents strengthen communication skills, improve sales effectiveness, and apply behavioral insights to client interactions.
- Researched intrinsic and extrinsic motivational factors across learner cohorts, adapting facilitation techniques and engagement strategies to maximize participation, knowledge retention, and learner success.
- Evaluated learner engagement and program outcomes by documenting observations, identifying trends, and providing post-program recommendations to leadership to continuously improve onboarding effectiveness and future training cohorts.
- Leveraged active real estate production experience, including lead generation, open houses, and residential transactions, to provide practical examples and connect instruction to real-world application.
Right of Way Agent
Pike Engineering
Sterling, Virginia
10.2023 - 04.2024
- Managed easement acquisition projects by coordinating property research, documentation, stakeholder communication, and project milestones from initial review through executed agreements.
- Researched property ownership, land records, and easement requirements to support utility infrastructure projects and ensure accurate project documentation.
- Educated property owners on easement agreements, project requirements, and property impacts by translating technical and legal information into clear, accessible explanations.
- Prepared site documentation, acquisition packets, and supporting materials while collaborating with internal teams to maintain accurate records and advance project timelines.
Adult Education Instructor & School Administrator
Apex Real Estate Academy
Powder Springs, Georgia
02.2021 - 10.2023
- Delivered instructor-led pre-licensing education for aspiring real estate professionals, developing lesson plans and facilitating training on contracts, agency, finance, real estate law, and licensing requirements.
- Applied adult learning principles to simplify complex concepts through presentations, guided discussions, tutoring, and interactive learning activities that supported knowledge retention and exam readiness.
- Managed classroom operations, monitored learner progress, administered examinations, and maintained regulatory documentation in compliance with Georgia Real Estate Commission requirements.
- Provided individualized coaching and learner support throughout the licensing process, guiding students on coursework, licensing requirements, and professional development.
- Evaluated learner performance and adjusted instructional strategies to address knowledge gaps, improve engagement, and support successful course completion.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA12-2018
Skills
Learning & Development Competencies
- Adult Education & Training Facilitation
- Learning Program Development
- Employee Onboarding
- Training Operations & Logistics
- Learning Materials Development
- Learner Support & Engagement
- Stakeholder Collaboration
Operations & Industry Expertise
- Real Estate Education & Instruction
- Operational Onboarding Support
- Office & Resource Coordination
- Compliance & Regulatory Guidance
- Contract Administration
- Workflow Management
- CRM & Database Management
- Process Improvement
Tools & Technologies
- Content Creation: Canva
- Microsoft Office and Google Suite
- CRM Platforms: Salesforce, Follow Up Boss, Sierra Interactive
- Project Management: Asana, Smartsheet
- Marketing & Communication: Go High Level, Constant Contact
Certification
- Georgia Real Estate License, GREC, 2019
- Georgia Real Estate Instructor's License, GREC, 2022
- Virginia Real Estate License, DPOR, 2024
Timeline
Agent Experience Coordinator
The Flagship Group powered by eXp Realty
02.2025 - 12.2025
Onboarding and Training Specialist
KS Team powered by eXp Realty
04.2024 - 01.2025
Right of Way Agent
Pike Engineering
10.2023 - 04.2024
Adult Education Instructor & School Administrator
Apex Real Estate Academy
02.2021 - 10.2023
High School Diploma -
Mceachern High School