Zoe Poynor
Orlando,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Nona Blue
Lake Nona, FL
02.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured swift resolution of guest issues professionally
- Followed health safety guidelines when preparing and serving food products.
Server
Miller's Ale House
Orlando, FL
04.2022 - 08.2023
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Team Member
Walt Disney World Resort
Orland, FL
06.2018 - 07.2022
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
Education
Associate of Arts -
Valencia College
Orlando, FL01-2019
Skills
- Guest Engagement
- Menu Memorization
- Wine service
- Front-of-house display creation
- Strong Work Ethic
Timeline
Server
Nona Blue
02.2023 - Current
Server
Miller's Ale House
04.2022 - 08.2023
Team Member
Walt Disney World Resort
06.2018 - 07.2022
Associate of Arts -
Valencia College
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