Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Privett

Dyersburg,Tennessee

Summary

Dynamic and results-oriented professional with a proven track record at Walmart, enhancing customer satisfaction through meticulous order accuracy and personalized service. Skilled in customer service and product picking, demonstrated by consistently meeting quality goals. Excelled in teamwork, fostering collaboration, and sharing best practices to elevate client satisfaction and store performance.

Overview

1
1
year of professional experience

Work History

Online Personal Shopper

Walmart
08.2024 - 01.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.

Sales Associate

Marshalls
05.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School -

Gateway Christian Schools
Covington, Tennessee

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Attention to detail
  • Upbeat and outgoing attitude
  • Decision-making
  • Heavy lifting
  • Accurate money handling
  • Relationship building
  • Verifying order accuracy
  • Verbal and written communication

Timeline

Online Personal Shopper

Walmart
08.2024 - 01.2025

Sales Associate

Marshalls
05.2024 - 08.2024

High School -

Gateway Christian Schools

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Zoe Privett