Zoe Reynolds
7brew
Fayetteville,AR
6
years of professional experience
Results-driven corporate trainer with expertise in new hire training and group instruction. Known for strong interpersonal communication and planning skills, effectively collaborating with management to align training with organizational goals. Committed to delivering impactful training solutions that enhance team performance.
Work History
Corporate Traveling Trainer
8 Months- Developed and delivered training programs for new team members, enhancing onboarding experience.
- Facilitated workshops to improve product knowledge and customer service skills among staff.
- Mentored junior trainers, fostering professional growth and enhancing training effectiveness.
- Implemented feedback mechanisms to assess training impact and drive continuous improvement.
- Collaborated with management to align training objectives with company goals and initiatives.
- Conducted performance assessments to identify skill gaps and tailor training solutions accordingly.
Shift Lead
3 Years 2 Months- Trained and mentored new staff on company procedures and customer service protocols.
- Supervised daily operations to ensure service quality and efficiency.
- Implemented workflow improvements to enhance productivity and reduce wait times.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer concerns effectively, fostering positive relationships and repeat business.
- Established performance metrics to evaluate team success and identify areas for improvement.
Brewista
2 Years 1 Month- Prepared and served high-quality beverages efficiently during peak hours.
- Engaged with customers to provide personalized service and enhance their experience.
- Maintained cleanliness and organization of workstations to ensure smooth operations.
- Assisted in training new staff on beverage preparation and customer service standards.
Clerk
5 Months- Processed customer transactions efficiently at point of sale.
- Handled customer inquiries and provided product information to enhance service experience.
- Assisted in inventory management by restocking shelves and organizing products.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Communicated effectively with team members to streamline daily operations and improve workflow.
Education
Bachelor of Arts - Journalism
- 3.6 GPA
Skills
New hire training
Train-the-trainer
Group and individual instruction
Planning and coordination
Public speaking
Creative problem solving
Materials preparation
Multimedia creation
Interpersonal communication
Timeline
Corporate Traveling Trainer
7brew
12.2025 - CurrentRead More
Shift Lead
7brew
06.2023 - CurrentRead More
Brewista
7brew
05.2021 - 06.2023Read More
Clerk
Sullivan Pharmacy
03.2020 - 08.2020Read More
University of Arkansas
Bachelor of Arts from Journalism
Read More