Zoe Roose
Dallas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Manager
The Medve Group
Dallas, TX
08.2024 - Current
- Managed leasing processes, ensuring compliance with applicable laws and regulations.
- Developed and implemented marketing strategies to maximize property occupancy rates.
- Trained and mentored junior leasing staff on best practices and customer service techniques.
- Analyzed market trends to adjust pricing strategies for competitive advantage.
Resident Coordinator
The Medve Group
Dallas, TX
06.2024 - 08.2024
- Coordinated resident services and events to enhance engagement and satisfaction.
- Developed and maintained relationships with local organizations for resource sharing and support.
- Facilitated communication between residents, management, and maintenance to ensure smooth relationships.
- Implemented feedback systems to gather resident input on program effectiveness and areas for improvement.
Assistant Manager
Bunches LLC
Rockwall, TX
11.2022 - 06.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and events.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Traveled to different locations to set up and work events.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strategy to increase sales and drive profits.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained social media accounts/marketing and advertisements.
Customer Experience Manager
Michaels Craft Store
Rockwall, TX
09.2021 - 11.2022
- Led customer engagement initiatives to enhance in-store experiences and foster loyalty.
- Interviewed and trained staff to improve customer service in store.
- Analyzed customer feedback to identify trends and implement strategies for service improvements.
- Collaborated with cross-functional teams to streamline operations and optimize inventory management.
Education
High school diploma -
Community High School
Nevada05.2021
Skills
- Idea Development and Brainstorming
- Negotiation and Conflict Resolution
- Computer Skills
- Marketing knowledge
- Team Leadership
- Teamwork and Collaboration
- Project Planning
- Orientation and training
- Employee performance evaluation
- Sales Growth
- Resident relations
- Property management
Accomplishments
For 3 quarters, I have accomplished being the top leasing agent for properties with 150-200 units. I was promoted in one month from resident coordinator due to taking over leasing duties as well as resident relations.
Certification
Driver's License
Timeline
Leasing Manager
The Medve Group
08.2024 - Current
Resident Coordinator
The Medve Group
06.2024 - 08.2024
Assistant Manager
Bunches LLC
11.2022 - 06.2024
Customer Experience Manager
Michaels Craft Store
09.2021 - 11.2022
High school diploma -
Community High School