Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Saunders

New Caney,TX

Summary

Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.

Overview

5
5
years of professional experience

Work History

Lead Customer Service Representative

United Airlines
08.2021 - 02.2025
  • Provide customer service, including responding to customer inquiries, complaints, and comments
  • Monitor customer satisfaction levels and develop initiatives to improve them
  • Act as a customer advocate by providing feedback to the company on customer needs and experiences
  • Collaborate with other departments to resolve customer issues and improve the overall customer experience

Sales Associate

Nike Inc
07.2020 - 06.2021
  • Supervised floor sales
  • Supervised cashiers and register transactions
  • Identified sales opportunities and acted on leads
  • Answered product and service related questions
  • Provided outstanding customer service
  • Stocked inventory

Sales Associate

Foot Locker
11.2019 - 10.2020
  • Responsible for retail sales
  • Built personal relationships with management and customers
  • Resolved register transaction issues

Education

High school diploma - undefined

Klein Collins High School
Houston, TX

Skills

  • Customer Service Expertise
  • Organizational Skills
  • Cashiering
  • Filing
  • Front desk
  • Training
  • Communication Skills
  • Retail sales
  • Fast Learner
  • Very Dependable
  • Complaint handling
  • Willingness to lead
  • Attention to detail
  • Multitasking and organization
  • Customer data confidentiality
  • Work prioritization

Timeline

Lead Customer Service Representative

United Airlines
08.2021 - 02.2025

Sales Associate

Nike Inc
07.2020 - 06.2021

Sales Associate

Foot Locker
11.2019 - 10.2020

High school diploma - undefined

Klein Collins High School

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