Zoe Schuetz
Mesa,AZ
Summary
Dedicated Customer Service Professional with expertise in multitasking and maintaining composure in high-pressure environments. Achieved exceptional customer satisfaction through efficient service delivery and effective scheduling for multiple surgical procedures. Committed to enhancing customer experiences by ensuring accurate verification of coverage and timely processing of payments.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Surgery Scheduler
Arizona Colorectal Experts
Chandler, Arizona
10.2024 - Current
- Collaborated with patients, staff, and physicians to accurately schedule surgeries and minimize delays.
- Scheduled surgeries by coordinating with medical staff and patients.
- Managed appointment calendars using specialized scheduling software.
- Communicated with patients regarding pre-operative instructions and requirements.
- Assisted in verifying patient insurance information for procedure coverage.
- Ensured patient insurance details were accurate for procedure authorization and collected pre-authorizations from providers.
- Maintained organized records of patient files and scheduling logs.
- Resolved scheduling conflicts by prioritizing urgent cases effectively.
- Trained new staff on scheduling procedures and office protocols.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Ensured patient insurance details were accurate for procedure authorization. and collected pre-authorizations from providers.
Counter Personnel
Barro’s Pizza
Mesa, AZ
01.2020 - 03.2026
- Greeted customers and informed them about menu options to enhance dining experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in food preparation, ensuring timely service of salads, sandwiches, and desserts to meet customer needs.
- Handled cash and card payments efficiently. Processed payments using credit cards, debit cards, and cash.
- Maintained complete knowledge of available menu, including daily specials.
- Assisted in the preparation of food items such as salads, sandwiches, and desserts.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Completed daily opening and closing duties, including cleaning counters and restocking supplies.
- Resolved customer complaints in a timely manner.
- Resolved customer issues promptly, contributing to high levels of satisfaction and repeat business.
Front Office Representative
Sonoran Endoscopy
11.2023 - 09.2024
- Registered patients, checked them in, and provided appropriate forms.
- Answered phones calls, checked daily emails, addressed customer questions and concerns.
- Prepared charts the day before procedures.
- Trained new hires on front office responsibilities.
- Responsible for chart prep day prior to procedures.
- Scanned medical charts into GMed EMR.
- Answered phone calls, checked daily emails, addressed customer questions and concerns.
Packer/Inspector
Priority Plastics
12.2020 - 07.2021
- Packed bottles efficiently in a fast-paced environment.
- Maintained housekeeping standards to ensure a safe and organized work environment.
- Exceeded operation safety, quality, housekeeping, and production standards.
- Used necessary hand tools and secondary equipment (flamers, leak detectors, grinders, blenders, etc.).
- Promptly reported major safety, quality or production problems.
- Ensured all required documentation available for reference purposes, ensured documentation is correct with respect to the product being manufactured.
- Provided constructive feedback on quality and safety measures during team meetings.
Hair Stylist
East Valley Institute of Technology
08.2018 - 05.2020
- Maintained professional and calm demeanor under pressure in high-profile beauty salon.
- Gained knowledge of hair products, chemical services, coloring services, and cutting.
- Identified the best products and styles for clients.
- Understanding and using ratios, chemical reactions, and assessment of the color wheel.
- Provided exceptional customer service and communication to enhance client satisfaction.
- Qualified for cosmetology board certification requirements.
- Cosmetology board eligible.
- Maintained cleanliness and organization of workstations throughout the day.
Education
Trade School -
East Valley Institute of Technology
08.2018 - 05.2020
General Education -
Desert Ridge High School
08.2017 - 05.2020
Skills
- Surgery scheduling
- Schedule Management
- Insurance verification
- Appointment management
- Patient communication
- Educating patients
- Problem resolution
- Attention to detail
- Adaptability
- Patient Advocacy
- Healthcare Marketing
Timeline
Surgery Scheduler
Arizona Colorectal Experts
10.2024 - Current
Front Office Representative
Sonoran Endoscopy
11.2023 - 09.2024
Packer/Inspector
Priority Plastics
12.2020 - 07.2021
Counter Personnel
Barro’s Pizza
01.2020 - 03.2026
Trade School -
East Valley Institute of Technology
08.2018 - 05.2020
Hair Stylist
East Valley Institute of Technology
08.2018 - 05.2020
General Education -
Desert Ridge High School
08.2017 - 05.2020