Zoe Shipley
Wauseon,OH
Summary
. Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Diligent cashier with detail-orientation and efficiency in processing large volumes of money on daily basis. Calm multitasker manages numerous orders simultaneously and without error.
Overview
2
2
years of professional experience
Work History
Barista
Biggby Coffee
Wauseon, OHIO
08.2021 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Prioritized drink requests while managing interruptions.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Doughbox Bakery
Archbold, OH
09.2020 - 07.2021
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Stocked and faced bakery cases with daily offerings.
- Marketed bakery products to customers and provided information on ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
- Maintained safe food handling standards at all times.
- Discussed cake design options, available flavors and specific event needs.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
- Stocked merchandise, clearly labeling items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Dietary Aide
Boulder Healthcare
Wauseon, OHIO
04.2019 - 12.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
Education
High School Diploma -
Wauseon High School
Wauseon, OH05.2020
Skills
- Front of House Operations
- Relationship Building
- Equipment and Store Cleaning
- Stocking Supplies and Retail Products
- Coffee and Tea Preparation
- Cash Handling
- Organization and Prioritization
- Customer Service
- Product Upselling and Cross Selling
- Cleaning and Sanitizing
- Food Serving and Preparation
- Opening and Closing Procedures
Timeline
Barista
Biggby Coffee
08.2021 - Current
Sales Associate
Doughbox Bakery
09.2020 - 07.2021
Dietary Aide
Boulder Healthcare
04.2019 - 12.2019
High School Diploma -
Wauseon High School