Zoe Thompson
Roswell,NM
Summary
During my employment at Sams Club I was constantly being put in new positions to help when short handed such as working in the bakery, cafe, tire and battery, cart attendant, cashier, gas station and the pharmacy. I was able to make the adjustments and get the new jobs done accordingly. I enjoyed being able to help my employer and co-workers to get the job done.
During my employment at Leprino Foods I was able to stand for long periods of time and work 12-14 hour shifts. I quickly learned new positions in order to help my co-workers and gain more knowledge about my work place. I was able to work weekends and overtime if someone needed me to.
During my time at Grandjean Law Firm I gained knowledge relating to family law. I was able to navigate multiple tasks such as reaching out to clients, creating discoveries for client profile, keeping track of upcoming meetings, etc. I learned some terminology to help me become more knowledgeable about the family firm environment.
I am currently working as a Pharmacy Technician and have gained an adequate amount of knowledge regarding medication, medical terminology, insurance, etc. I am currently certified, but reaching towards becoming licensed to expand my qualifications.
I am currently looking for clerical positions to gain the office experience and knowledge. I would enjoy being an assistant/receptionist at a law firm in order to gain more knowledge about legal cases and law policies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City Of Roswell Fire Department
Roswell, NM
08.2025 - Current
- Coordinated scheduling and logistics for training sessions and community events.
- Managed correspondence and maintained communication with internal departments and external partners.
- Implemented digital filing system, improving accessibility of critical documents for staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Pharmacy Technician
Sams Club Pharmacy
Roswell, NM
01.2025 - Current
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Legal Assistant
Grandjean Law Firm
Roswell, NM
11.2024 - 05.2025
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Personal Shopper
Sams Club
Lone Tree, CO
01.2024 - 11.2024
- Curated personalized shopping experiences based on client preferences and trends.
- Managed inventory effectively, optimizing stock levels to meet customer demand.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Lab Technician
Leprino Foods
Roswell, NM
04.2022 - 10.2023
- Tracked collected samples by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Collaborated with other departments to establish cohesive laboratory operations.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Analyzed results using analytical software and created reports.
- Participated in lab meetings and project presentations.
- Recorded and analyzed data to produce reports of results.
Cashier
Sams Club
Roswell, NM
11.2019 - 03.2022
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Goddard High School
Roswell, NMPsychology
ENMU-R
Roswell, NM05-2027
Pharmacy
Pharmacy Technicians University
11-2025
Skills
- P>Great communication
- P>Ability to work independently or in a group
- P>Ability to work under pressure
- P>Great listener
- P>Great customer service
- P>Ability to learn new skills and requirements
- Customer service
- Data entry
- File organization
- Microsoft outlook
- Customer and client relations
- Time management
- Scheduling
- Documentation and recordkeeping
Certification
- CPhT - Certified Pharmacy Technician
Personal Information
Hobbies and Interests
I enjoy proofreading and analyzing documents.
I enjoy presenting new ideas to benefit the company.
I strive to gain more knowledge and experience in various fields.
Public Notary
I am a certified Public Notary.
I am a certified pharmacy technician.
I am CPR certified.
Timeline
Administrative Assistant
City Of Roswell Fire Department
08.2025 - Current
Pharmacy Technician
Sams Club Pharmacy
01.2025 - Current
Legal Assistant
Grandjean Law Firm
11.2024 - 05.2025
Personal Shopper
Sams Club
01.2024 - 11.2024
Lab Technician
Leprino Foods
04.2022 - 10.2023
Cashier
Sams Club
11.2019 - 03.2022
High School Diploma -
Goddard High School
Psychology
ENMU-R
Pharmacy
Pharmacy Technicians University