Zoe Turner
Springfield,MI
Summary
Results-oriented operations manager skilled in optimizing workflows and enhancing team performance in the restaurant industry. Expertise in budget management, vendor relationships, and Lean processing principles, contributing to improved customer experiences and operational efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
GENERAL MANAGER
BC Pizza
Plainwell, MI
05.2026 - 09.2026
- Directed daily restaurant operations, overseeing staffing, scheduling, training, customer service, food quality, inventory, and financial performance to ensure seamless service delivery.
- Led and developed employees, ensuring adherence to company standards, health and safety requirements, and operational procedures to foster a compliant and productive work environment.
- Managed labor, food costs, ordering, vendor relationships, and cash handling to enhance overall restaurant efficiency and maintain budgetary control.
- Applied previous ownership and general management experience to improve workflow, team performance, and customer satisfaction.
OWNER & GENERAL MANAGER
BC Pizza
Kalamazoo, MI
04.2023 - 05.2026
- Owned and operated all aspects of a pizza restaurant, including staffing, payroll, scheduling, inventory, purchasing, customer service, and financial management.
- Managed budgets, labor costs, and vendor relationships to maintain compliance and optimize overall business performance.
- Established efficient procedures for food preparation, customer service, and inventory control to ensure consistent quality and streamline operations.
- Recruited, trained, coached, and supervised employees to enhance operational effectiveness across all areas of restaurant operations.
- Led team meetings and created accountability around operational goals and performance expectations.
- Successfully operated and sold the business in May 2026.
PROBLEM SOLVER
Target Distribution
, New Jersey
01.2021 - 12.2022
- Identified workflow issues and resolved process problems, enhancing productivity and accuracy in distribution-center operations.
- Collaborated with team members and leadership to streamline processes, minimize waste, and tackle operational challenges.
- Applied Lean processing, Six Sigma, and 5S principles to support safety, organization, efficiency, and continuous improvement.
- Assisted with training and implementation of operational procedures, supporting standard work and effective problem resolution.
- Supported the launch and development of a newly established distribution operation.
WAREHOUSE WORKER
Target Distribution
, Michigan
01.2020 - 01.2021
- Performed warehouse and distribution functions while maintaining productivity, accuracy, safety, and quality standards.
- Facilitated team operations, streamlined process execution, managed inventory movement, and optimized daily workflow.
- Adhered to corporate procedures and safety requirements in a fast-paced distribution environment.
- Relocated to New Jersey to support the opening of the new Target Flow Center. to assist in opening and supporting the new Target Flow Center.
MANAGER
Culver's
Kalamazoo, MI
01.2015 - 01.2020
- Managed daily operations, including staffing, scheduling, training, customer service, food quality, inventory, and cash control.
- Hired, trained, coached, and evaluated employees while developing team members for increased responsibility.
- Helped control labor and food costs while maintaining service speed, accuracy, and customer satisfaction.
- Maintained compliance with company policies, food safety requirements, sanitation standards, and operational procedures.
- Conducted and participated in corporate training and implemented company standards throughout the restaurant.
- Advanced from crew member to management by demonstrating strong performance, leadership, and extensive knowledge of restaurant operations.
Education
High School Diploma -
WAY Program of Michigan
Detroit, MI02-2018
Skills
- Leadership in operations
- Management expertise
- Budget oversight
- Inventory systems
- Vendor management
- 5S methodology
- Six Sigma principles
- Training development
- Safety compliance training
- Exceptional customer service
Certification
ServSafe Manager Certification, ServSafe Alcohol Certification, Six Sigma Experience, Lean Processing, 5S Workplace Organization, EOS Meeting Facilitation, Corporate Management and Operations Training, Corporate Employee Training and Development
Timeline
GENERAL MANAGER
BC Pizza
05.2026 - 09.2026
OWNER & GENERAL MANAGER
BC Pizza
04.2023 - 05.2026
PROBLEM SOLVER
Target Distribution
01.2021 - 12.2022
WAREHOUSE WORKER
Target Distribution
01.2020 - 01.2021
MANAGER
Culver's
01.2015 - 01.2020
High School Diploma -
WAY Program of Michigan