Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zoe Valencia

Ogden,KS

Summary

Energetic Manicurist bringing 6 years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques. Managed for 2 years with previous owners, opened and closed, Setting appointment times that worked for not just clients but for employees as well. Came in early and stayed late to insure all aspects of the job were done properly.

Overview

7
7
years of professional experience

Work History

Nail Technician

Element Nails Lounge
09.2019 - Current
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Communicated effectively with management concerning important customer issues.
  • Interpret Spanish to English and vice vera when needed.

Motel Front Desk Clerk

Cedar Court Motel
05.2019 - 09.2019
  • Developed and maintained positive relationships with guests for satisfaction.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Fast Food Crew Member

Wendys Restaurant
05.2017 - 05.2018
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment.

Education

High School Diploma -

Clay Center Community High School
Clay Center, KS
05.2018

Skills

  • Detail Oriented
  • Artificial Tip Application
  • Workspace Organization
  • Quality Assurance
  • Proficient in [Software]
  • Guest Check-in
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Nail Technician

Element Nails Lounge
09.2019 - Current

Motel Front Desk Clerk

Cedar Court Motel
05.2019 - 09.2019

Fast Food Crew Member

Wendys Restaurant
05.2017 - 05.2018

High School Diploma -

Clay Center Community High School

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Zoe Valencia