Zoe Varnell
Bailey,NC
Summary
Driven sales professional with proven expertise in customer service and sales expertise, honed across roles at Goodwill Inc, Best Buy, and Buff City Soap. Excelled in client account management and problem-solving, consistently meeting sales targets. Skilled in fostering customer loyalty and managing high-stress situations, demonstrating exceptional verbal communication and multi-tasking abilities.
Overview
3
3
years of professional experience
Work History
Sales Associate
Goodwill Inc
01.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Sales Associate
Best Buy
08.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Key Holder
Buff City Soap
06.2021 - 11.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
High School Diploma -
Ralph L Fike High School
Wilson, NC06.2023
Bachelor of Science - Digital Communications And Multimedia
Appalachian State University”
Boone, NC05.2027
Skills
- Promotional support
- Inventory Control
- Client Account Management
- Product Sales
- Customer Needs Assessment
- Excellent people skills
- Multi-tasking strength
- Cash Register Operation
- POS System Operation
- Money Handling
- Time Management
- Problem-Solving
- Verbal/written communication
- Customer Service
- Sales expertise
- Listening Skills
- Goal-Oriented
Timeline
Sales Associate
Goodwill Inc
01.2024 - 04.2024
Sales Associate
Best Buy
08.2023 - 12.2023
Key Holder
Buff City Soap
06.2021 - 11.2023
High School Diploma -
Ralph L Fike High School
Bachelor of Science - Digital Communications And Multimedia
Appalachian State University”
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