Zoe Villa
Puyallup,WA
Summary
Ambitious, Reliable, Friendly. With Several years providing efficient knowledge in Customer Representative and Healthcare roles to create positive experiences.
Overview
15
15
years of professional experience
Work History
Medicaid Representative
Apple Healthcare
SeaTac, Washington
07.2024 - 01.2025
- Comply with HCA guidelines and HIPAA policies.
- Research and resolve callers issues.
- Follow up with insurance end dates.
- Collect correct information
- Maintain knowledge of 3rd party healthcare companies.
Front Desk Receptionist
Dentist Of West Seattle
Seattle, Washington
10.2022 - 04.2024
- Enter and verify patient insurance information and patient care.
- Answered inbound calls, Scheduling and emails.
- Processed invoices and payments accurately and promptly.
- Greeted customers
Healthcare Customer Service Representative
Virginia Mason Franciscan Health
Bonney Lake, Washington
12.2021 - 11.2023
- Assisted an average of 50+ customers per day with inquiries, appointments, enrollment, billing, and department transfer.
- Knowledge Of MyChart.
- Help find healthcare providers.
- High paced call center/Hybrid home.
- Check and verify insurance info
Customer Service Representative
Amazon
Bonney Lake, Washington
09.2020 - 02.2021
- Canceled orders based on customer requests or delivery problems.
- Communicated with dispatch via telephone.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Created reports of customer service activities for management review.
Customer Care Specialist
Braman BMW Miami
Miami, FL
02.2018 - 09.2019
- Customer Care Specialist via phone for automotive service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments.
- Scheduled appointments for clients, customers, and others.
- Performed data entry.
- Provided administrative support to staff.
CSA, Fleet, RSA
Sixt Rent A Car Airport
Miami, FL
09.2014 - 01.2017
- Worked as “Cust service Agent, Fleet operations, and RSA (Sales)
- Handled customer inquiries and provided information on policy and diverse coverages. While also hitting my insurance sales goal
- Resolved customer complaints
- Great rep for attendance and hard work
- Inspected Vehicles at dropoff, Transported vehicles between branches, Oversaw fleet operations, Sales for rentals.
- Supervised.
Store Supervisor
Claires Stores Inc
Miami , FL
02.2010 - 01.2012
- Established clear goals to keep all employees on same level
- Handled complaints, resolved issues and adjusted policies to meet changing needs
- Explained current promotions, payment policies and security practices
- Counted cash drawers and made bank deposits
- Took pride in assisting the GM to keep our staff and customers happy
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FLSkills
- Administrative Excellence
- Bi-lingual (English & Spanish)
- Customer Service Satisfaction
- Problem Solving
Timeline
Medicaid Representative
Apple Healthcare
07.2024 - 01.2025
Front Desk Receptionist
Dentist Of West Seattle
10.2022 - 04.2024
Healthcare Customer Service Representative
Virginia Mason Franciscan Health
12.2021 - 11.2023
Customer Service Representative
Amazon
09.2020 - 02.2021
Customer Care Specialist
Braman BMW Miami
02.2018 - 09.2019
CSA, Fleet, RSA
Sixt Rent A Car Airport
09.2014 - 01.2017
Store Supervisor
Claires Stores Inc
02.2010 - 01.2012
Associate of Arts - Business Administration
Miami Dade College