Zoe West
Eagle River,AK
Summary
Hardworking customer service professional with waitressing and bartending experience, working on the Alaska Railroad, as well as banking experience at Matanuska Valley Federal Credit Union, excelling in fast-paced environments. Proven ability to keep the work environment clean and organized, and maintain attention to detail while delivering exceptional service. Skilled in maximizing efficiency and effective communication, fostering positive relationships with clients, and ensuring satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
ESS-Support Services Worldwide (Alaska Railroad)
Anchorage, Alaska
05.2025 - 09.2025
- Provided excellent customer service to all passengers on the train during 12 to 14-hour shifts, communicated clearly with supervisors and management, and confidently performed all job duties on a moving train.
- Server: took orders, served meals in a timely manner, bussed and cleared tables, washed and polished dishes, and set up tables for the next guests, all within a limited timeframe.
- Bartender: mixed drinks to order, focused on consistency and quality of drinks and garnishes, and engaged in positive conversation with passengers.
- Cafe attendant: cashed out guests using the POS system.
Member Experience Representative
Matanuska Valley Federal Credit Union
Wasilla, Alaska
05.2024 - 03.2025
- Maintained compliance with bank policies and procedures consistently.
- Assisted customers with account inquiries and product information.
- Balanced cash drawer and resolved discrepancies daily.
- Processed customer transactions accurately and efficiently.
- Educated clients on digital banking tools and services effectively.
Waitress/Hostess
The Noisy Goose
Palmer, Alaska
06.2022 - 08.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Developed positive relationships with regular customers through friendly conversation.
Education
Bachelor of Arts - Advertising And Graphic Design
Grand Canyon University
Phoenix, AZ04-2024
Associate of Arts - General
University of Alaska Anchorage
Anchorage, AK12-2021
High School Diploma -
Mat-Su Middle College School
Palmer, AK04-2021
Skills
- Attention to detail
- Situational awareness
- Customer service
- Effective communication
- Multitasking and organization
- Cash handling
- Food safety
- Time management
Languages
Spanish
Elementary
Certification
- Teaching English as a Foreign Language Certificate
- Training for Alcohol Professionals Card
- Food Workers Card
- First Aid and CPR Certificate
Timeline
Server/Bartender
ESS-Support Services Worldwide (Alaska Railroad)
05.2025 - 09.2025
Member Experience Representative
Matanuska Valley Federal Credit Union
05.2024 - 03.2025
Waitress/Hostess
The Noisy Goose
06.2022 - 08.2023
Bachelor of Arts - Advertising And Graphic Design
Grand Canyon University
Associate of Arts - General
University of Alaska Anchorage
High School Diploma -
Mat-Su Middle College School
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