Zoe White-Pigeon
Gowanda
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Cashier
Doogies
Irving
01.2025 - Current
- Assisted customers with product selections and answered inquiries.
- Processed customer transactions accurately at the point of sale.
- Maintained cleanliness and organization of the checkout area.
- Monitored inventory levels and restocked shelves as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Seneca Gaming and Entertainment
Irving
08.2018 - 08.2022
- Assisted customers with inquiries and resolved concerns to enhance satisfaction.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
TJ Max
Springville
10.2021 - 12.2021
- Collaborated with team members to ensure smooth operations during busy hours.
- Monitored inventory levels and restocked shelves as needed.
- Provided exceptional customer service to enhance shopping experiences.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Gowanda High School
Gowanda, NYSkills
- Point of sale operations
- Inventory management
- Cash handling
- Customer assistance
- Team collaboration
- Customer service
- Data entry
- POS systems
- Professionalism and courtesy
Timeline
Cashier
Doogies
01.2025 - Current
Cashier
TJ Max
10.2021 - 12.2021
Customer Service Representative
Seneca Gaming and Entertainment
08.2018 - 08.2022
Gowanda High School
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