Zoe Wilber
Fullerton,CA
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
10
10
years of professional experience
Work History
General Manager and Costume Shop Manager
Phantom Projects Educational Theatre Group
La Mirada, California
10.2023 - Current
- Manages administrative office duties and event appearances
- Manages ticket box office and theatre front-of-house
- Manages fundraising by requesting, compiling and creating necessary displays for donated raffle and silent auction items
- Trains staff to work community outreach events and perform administrative duties
Customer Service Representative
Small Business Development Center
Fullerton, CA
01.2023 - 10.2023
- Delivered customer service by promptly answering calls and providing information on SBDC offerings
- Coordinated client and consultant appointments, ensuring effective scheduling and resource allocation
- Collaborated with team members to manage call coverage and maintain appointment schedules
Community Engagement Program Specialist
Orange County Registrar of Voters
Santa Ana, CA
01.2022 - 12.2022
- Coordinated and participated in outreach events to educate voters and distribute resources, fostering community engagement.
- Scheduled and delivered educational virtual presentations to community members, enhancing voter awareness.
- Proactively identified and contacted various organizations to expand outreach efforts and build partnerships.
- Serve as an Ambassador of the ROV by giving tours to election observers.
- Assisted with operations of Pop-Up Mobile Voting Unit in 2022
- Vote Center Customer Service Representative 2022 California State Primary and General Elections
- Collaborate with team members, lead by example
- Correspond via email and phone
- Create spreadsheet documents, upload photos, create virtual/schedule meetings
Front Desk Receptionist
John Wayne Airport Administration
Costa Mesa, CA
06.2021 - 01.2022
- Provided excellent customer service in-person and over the phone
- Coordinated and organized meetings with team members and clients to facilitate collaboration
- Managed inventory and replenished office supplies to ensure smooth daily operations
- Processed incoming and outgoing mail to maintain timely communication
- Prepared files and reviewed documents
- Ensured accurate and timely deposits of client checks
Head Hostess & Server
Sushi Damu
Tustin, CA
10.2020 - 06.2021
- Coordinated waitlist for diners to optimize seating efficiency
- Maintained professional and clean space to enhance customer experience
- Served food and bused/set tables
- Assembled to-go orders for customers to ensure accurate and timely service
- Answer all inquiries via in person or phone
Receptionist & Office Assistant
WFG National Title Co.
Lake Oswego, OR
06.2016 - 06.2018
- Facilitated hospitality and interpersonal communication with clients and colleagues daily
- Answered incoming phone calls promptly and professionally; processed check deposits and coordinated mail pick-ups and deliveries
- Experience with Microsoft Excel and PowerPoint
Education
BFA - Theatre Performance
Chapman University
Orange, CA01-2021
Skills
- Project management
- Event planning
- Ticket sales management
- Administrative skills
- Customer service
- Community engagement
- POS systems
- Inventory management
- Health and safety compliance
- Attention to detail
- Organizational skills
- Problem solving
- Quick learner
Current Position:
- Phantom Projects Educational Theatre Group, La Mirada, CA
- General Manager and Costume Shop Manager
- October 2023-Present
- Manages administrative office duties and event appearances
- Manages ticket box office and theatre front-of-house
- Manages fundraising by requesting, compiling and creates necessary displays for donated raffle and silent auction items
- Trains staff to work community outreach events and perform administrative duties
Timeline
General Manager and Costume Shop Manager
Phantom Projects Educational Theatre Group
10.2023 - Current
Customer Service Representative
Small Business Development Center
01.2023 - 10.2023
Community Engagement Program Specialist
Orange County Registrar of Voters
01.2022 - 12.2022
Front Desk Receptionist
John Wayne Airport Administration
06.2021 - 01.2022
Head Hostess & Server
Sushi Damu
10.2020 - 06.2021
Receptionist & Office Assistant
WFG National Title Co.
06.2016 - 06.2018
BFA - Theatre Performance
Chapman University