Zoe Zavattaro
Merchandise Manager
Palm Beach Gardens
Summary
Dynamic Merchandise Manager with a proven track record at Bahng Entertainment, excelling in inventory management and customer engagement. Leveraged product knowledge and problem-solving skills to enhance sales performance and drive customer satisfaction. Recognized for effective teamwork and organizational abilities, ensuring seamless store operations and successful promotional resets.
Overview
7
7
years of professional experience
Work History
Merchandise Manager
Bahng Entertainment
06.2024 - Current
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Interacted with customers to obtain feedback and drive satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Concessions Worker
Palm Beach Gardens Ballpark
02.2019 - 06.2024
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL 05.2001 -
Bachelor of Arts - Sports Management
Florida State University
Tallahassee, FL 05.2001 -
Skills
- Customer service skills
- Time management
- Teamwork
- Problem solving abilities
- Product knowledge
- Organizational skills
Timeline
Merchandise Manager
Bahng Entertainment
06.2024 - Current
Concessions Worker
Palm Beach Gardens Ballpark
02.2019 - 06.2024
Associate of Arts -
Palm Beach State College
05.2001 -
Bachelor of Arts - Sports Management
Florida State University
05.2001 -