Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Ann Gafford

Hattiesburg,MS

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering four years of extensive leadership experience in management . Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Persistent management experienced in supervising, training and motivating over 20 team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

Chickfila
08.2020 - 05.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.

Education

Bachelor Of Business Administration - Business Management

University of Southern Mississippi
Hattiesburg, MS

GED -

Oak Grove High School
Hattiesburg, MS
05.2023

Skills

  • Customer Focus
  • Workload Management
  • Motivational Skills
  • Influencing skills
  • Staff Development
  • Succession Planning

Timeline

Team Leader Manager

Chickfila
08.2020 - 05.2024

Bachelor Of Business Administration - Business Management

University of Southern Mississippi

GED -

Oak Grove High School
Zoe Ann Gafford