Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zoeann Judd

Black Canyon City,AZ

Summary

Accomplished Returns Processor at PetEdge with expertise in inventory management and customer service excellence. Enhanced productivity by streamlining return processes, reducing product loss by 15% over two years. Demonstrated adaptability and effective communication, fostering team collaboration and improving customer satisfaction. Proficient in data entry and problem-solving, ensuring accurate stock levels and efficient operations.

Work History

Returns Processor/QC

PetEdge
  • Processed incoming returns efficiently, ensuring compliance with company policies.
  • Inspected returned merchandise for quality assurance and accurate restocking.
  • Utilized inventory management software to track returns and update stock levels.
  • Collaborated with team members to streamline return processing workflows.
  • Assisted in maintaining a clean and organized workspace to facilitate operations.
  • Trained new staff on return procedures and best practices for efficiency.
  • Identified trends in returns and provided feedback for product improvement initiatives.
  • Supported cross-departmental communication to resolve customer issues related to returns.
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
  • Increased productivity through streamlined processes and system efficiency.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in Software inventory tracking system.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Reduced product loss by Number% over Number years by maintaining secure environment and workflows.
  • Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.

Cashier/Returns

JCPenney
  • Processed customer transactions efficiently, maintaining accuracy in cash handling.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Operated point-of-sale systems, ensuring smooth transaction flows during peak hours.
  • Managed inventory levels, restocking merchandise to ensure availability for customers.
  • Collaborated with team members to maintain cleanliness and organization of sales floor.
  • Trained new cashiers on operational procedures and customer service standards.
  • Monitored transaction processes for compliance with company policies and procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced shopping experience, provided product information and location assistance.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

High School Diploma -

Live Oak High School
Live Oak, CA
06-1981

Skills

Workplace safety

Shipping and receiving

Efficient organization

Warehouse operations

Return authorization

Product inspection

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Multitasking

Reliability

Calm and professional under pressure

Excellent communication

Computer skills

Customer service excellence

Team collaboration

Active listening

Effective communication

Adaptability and flexibility

Money handling

Teamwork skills

Customer relations

Data entry

Task prioritization

Stress tolerance

Self motivation

Product knowledge

Customer relationship management

Accomplishments

I was voted employee of the month, approximately 7 times over the 9 years that I was employed with Petedge.

The second year I was there I was loaded employee of the year and was dedicated to me at our big Christmas party.

Timeline

Returns Processor/QC

PetEdge

Cashier/Returns

JCPenney

High School Diploma -

Live Oak High School

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