Zoe Forde
Saint Cloud,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qurate Retail Group
02.2023 - Current
- Managed customer calls efficiently in fast-paced call center environment.
- Delivered fast and friendly service to handle questions and service complaints.
- Anticipated needs and resolved problems to keep customers happy.
- Handled customer inquiries, payments and service requests
- Informed customers of promotions and special offers to increase sales.
- Maintained customer records by updating account information in database.
- Processed orders, prepared correspondences, and completed required documentation.
- Managed difficult customer situations with professionalism and empathy.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Analyzed call volume and average call time to monitor performance and productivity.
Bookkeeper
Soultions Group Account Firm
06.2022 - 01.2023
- Developed Excel spreadsheets to track data and streamline accounting processes.
- Kept accurate records of revenue, expenditures and payments.
- Managed, maintained and prepared financial statements and reports.
- Maintained organized filing systems for all financial documents.
- Recorded financial transactions accurately in accounting software.
- Generated monthly income statements and balance sheets.
Catering Server
Way To Go Staffing
04.2021 - 07.2022
- Maintained warm and professional demeanor, welcoming and directing event attendees to designated tables or venue areas.
- Served plated meals or assisted at buffet stations as needed.
- Collaborated with bartenders to ensure smooth drink service during events when applicable
- Served food and beverages to event guests and proactively addressed needs.
Drive-Thru Cashier
Panera Bread
03.2021 - 11.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Food Preparation Worker
Frutta Bowls
07.2019 - 11.2020
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
John P. Stevens High School
Edison, NJ06.2021
Skills
- De-Escalation Techniques
- Information Security
- Positive and professional
- Payment Processing
- Inbound Phone Call Management
- Interpersonal skills
- Account updating
- Service upselling
Certification
Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Qurate Retail Group
02.2023 - Current
Bookkeeper
Soultions Group Account Firm
06.2022 - 01.2023
Catering Server
Way To Go Staffing
04.2021 - 07.2022
Drive-Thru Cashier
Panera Bread
03.2021 - 11.2021
Food Preparation Worker
Frutta Bowls
07.2019 - 11.2020
High School Diploma -
John P. Stevens High School
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