Zoelickmar Ramirez
Orlando,FL
Summary
Experienced hospitality professional with a proven track record of enhancing customer experiences in high-volume dining environments. Skilled in guest relations, problem-solving, and streamlining operations to improve dining efficiency. Recognized for outstanding teamwork and the ability to learn and apply new skills rapidly. Fluent in Spanish with intermediate proficiency in English, adding valuable communication skills to diverse teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Babysitter
Particle
05.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Busser
The Chocolate Bakery
06.2024 - 01.2025
- Efficiently reset and cleaned tables, ensuring a prepared environment for new customers.
- Maintained clean and organized customer areas by collecting trash, wiping up spills, and removing trays.
- Collaborated with the team, working quickly and continuously seeking ways to improve productivity and ensure tables were always ready for incoming guests.
- Performed additional tasks, ensuring necessary supplies were stocked for a successful shift.
Ice Cream Vendor
Panna Gelatti
03.2022 - 04.2024
- Customer Service: Ability to interact in a friendly and professional manner, answering questions and recommending products based on customer preferences.
- Cash Handling and Transactions: Experience in handling cash and card payments, ensuring accuracy in charging and providing change.
- Compliance with Hygiene and Safety Standards: Knowledge and application of sanitary and food safety standards to ensure a clean and safe environment.
- Teamwork: Ability to collaborate efficiently with other sellers and staff, ensuring fast and organized service.
Education
Bachelor of Science -
Colegio Iberoamericano
Venezuela01-2021
Preschool Education - Introduction to Hospitality Management, Customer Service Excellence, Communication Skills for Hospitality Professionals
Universidad Católica Andrés Bello
Venezuela01-2016
High School Diploma -
Divina Pastora
Venezuela01-2007
Skills
- High-Volume Dining Experience
- Efficient Table Management
- Advanced Customer Service
- Effective Problem Resolution
- Bilingual Communication (Spanish/English)
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
Accomplishments
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Received consistent positive remarks for quality of care.
- Positively influenced kids with behavior issues, improving family quality of life.
Final Advice
- Refining your Summary to better highlight your hospitality experience and customer service skills.
- Detailing improvements in the Skills section by prioritizing and rephrasing to align closely with job requirements in the hospitality industry.
- Restructuring the Experience section for greater impact by showcasing how you contributed positively to your previous roles, rather than just listing tasks.
Certification
- Drivers License with a clean driving record – [State] Department of Motor Vehicles.
- Montessori Teacher Certification – Montessori Accreditation Council for Teacher Education.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Busser
The Chocolate Bakery
06.2024 - 01.2025
Babysitter
Particle
05.2024 - Current
Ice Cream Vendor
Panna Gelatti
03.2022 - 04.2024
Bachelor of Science -
Colegio Iberoamericano
Preschool Education - Introduction to Hospitality Management, Customer Service Excellence, Communication Skills for Hospitality Professionals
Universidad Católica Andrés Bello
High School Diploma -
Divina Pastora
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