Samantha Malave
Palmetto
Summary
Dedicated and customer-focused hospitality professional with experience in high-volume and customer service environments. Skilled in multitasking, upselling, guest relations, and delivering exceptional dining experiences while maintaining efficiency and professionalism. Strong communication and teamwork abilities with a proven track record of creating positive customer interactions in fast-paced settings.
Overview
6
6
years of professional experience
Work History
General Manager
Amped Fitness
02.2025 - 05.2026
- Delivered exceptional customer service while building strong relationships with members and guests
- Managed high-volume daily operations in a fast-paced environment while maintaining professionalism and efficiency
- Led and motivated team members to achieve sales goals and improve overall customer experience
- Resolved customer concerns quickly and professionally to maintain satisfaction and retention
- Developed strong communication and multitasking skills by overseeing multiple departments and responsibilities simultaneously
- Increased revenue through membership sales, promotions, and personalized client interactions
- Maintained a positive, energetic, and welcoming environment for all members and prospective clients
- Trained and coached staff on customer service standards, sales techniques, and team performance
- Balanced administrative duties, scheduling, and customer interactions while maintaining operational excellence
Server
City Works
12.2024 - 02.2025
- Provided high-level customer service in a fast-paced, high-volume dining and sports bar environment
- Managed large sections efficiently while maintaining accuracy, professionalism, and guest satisfaction
- Demonstrated extensive knowledge of menu items, craft beers, and rotating drink selections to assist guests with recommendations
- Increased sales through strategic upselling of beverages, appetizers, desserts, and featured specials
- Maintained strong communication with kitchen and bar staff to ensure timely and accurate order delivery
- Handled high guest traffic during peak dining and event hours while maintaining excellent service standards
- Processed cash and card transactions accurately using POS systems
- Resolved guest concerns quickly and professionally to maintain a positive dining experience
Server
Food+Beer
09.2022 - 12.2023
- Delivered attentive and personalized customer service in a high-volume restaurant environment
- Managed multiple tables efficiently while ensuring timely food and beverage service
- Built strong guest relationships to create repeat customers and positive dining experiences
- Increased restaurant sales through effective upselling of appetizers, drinks, desserts, and specials
- Maintained detailed knowledge of menu items, craft beverages, and daily promotions
- Collaborated with kitchen and bar staff to ensure accuracy and smooth service operations
- Handled cash and card transactions accurately using POS systems during busy shifts
- Resolved guest concerns professionally while maintaining a positive and welcoming atmosphere
Server Assistant/Server
Red Lobster
03.2020 - 08.2022
- Provided exceptional customer service while creating positive dining experiences in a fast-paced restaurant environment
- Efficiently managed multiple tables at once while maintaining accuracy, speed, and attention to detail
- Increased sales through upselling menu items, promotions, beverages, and desserts based on guest preferences
- Maintained strong communication with kitchen and team members to ensure smooth and timely service
- Handled high-volume shifts while delivering friendly, professional, and attentive guest service
- Processed orders and payments accurately using POS systems while maintaining excellent customer satisfaction
Education
High School Diploma -
Palmetto High School
Palmetto, FL05-2022
Skills
- Customer Service
- Upselling & Sales
- Cash Handling & POS Systems
- Team Collaboration & Communication Skills
- Food & Beverage Knowledge
- Time Management
- Conflict Resolution
- High-Volume Dining Experience
- Attention to Detail & Order Accuracy
- Fast-Paced Environment Management
- Fine Dining Service
- Adaptability
- Problem Solving
- Hospitality & Guest Experience
- Leadership
Timeline
General Manager
Amped Fitness
02.2025 - 05.2026
Server
City Works
12.2024 - 02.2025
Server
Food+Beer
09.2022 - 12.2023
Server Assistant/Server
Red Lobster
03.2020 - 08.2022
High School Diploma -
Palmetto High School